Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As  Director of Engineering in Fintech with responsibility for Payments Pricing, you’ll craft and execute a technical strategy that delivers real measurable value to our customers across the world. You'll build systems that process billions in daily payments for hundreds of thousands of customers, ensuring their trust through right-sized, accurate transaction fees, aligned to our cost of service. 

You will partner and work closely with the rest of the Toast organization, as well as merchants, card brands, processors, and other R&D teams to define a technology roadmap that unlocks Toast’s full potential for our customers. You will also work closely with technical leaders and implementation teams across the organization to deliver robust and scalable solutions that make a difference.

You will inspire your teams to deliver incredible outcomes by connecting their work to Toast’s broader mission. Your leadership will ensure your teams have the skills, resources, and guidance to deliver meaningful results while continuously growing their capabilities & careers.

As an engineering leader, on a given day, you will be reviewing strategic solution designs, coordinating complex delivery dependencies between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting meaningful career-guiding 1:1s conversations.

Join us in transforming the restaurant and hospitality industry through technology that matters.

About this roll* (Responsibilities)

• Lead technology strategy and execution for Toast's business critical payments pricing platform
• Drive delivery of business outcomes across multiple teams, including planning, implementation and  operational monitoring in an efficient & effective manner
• Collaborate closely partner teams including, Customer Care, Fintech Operations, Accounting, PM and UX to ensure cross functional required are delivered 
• Ensure quality end-to-end delivery of software, including team ownership of monitoring and production issue remediation
• Incorporate advances in software technology into our solutions to ensure we make best advantage of industry best practices.
• Nurture team talent and support career development for your team by fostering a culture of valuing feedback, learning and growth
• Mentor and coach both new and experienced Engineering Managers & Team Leads 
• Hire great talent and grow teams to meet business needs

Do you have the right ingredients? (Experience)

• 8+ years of experience managing engineering teams
• Experience building and operating software in a transactional SaaS environment
• A bias towards action, with the ability to balance between getting things done and making things perfect
• A proven ability to influence decision-making at all levels within an organization.
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success

Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-Hybrid

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.