Director of Membership Strategy & Operations | Tripadvisor

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is the world’s largest travel guidance platform. Our mission is to help make everyone a better traveler. More than 400 million travelers around the globe come to our site and apps each month to discover the best things to do, places to eat, and accommodations.  Building repeat, long-lasting relationships with our travelers through a compelling membership offering is a core tenant of our company strategy.  The Head of Membership Strategy and Operations will lead the cross-functional team charged with executing our membership strategy. 

Why this job is excellent:

• You will play a key role in shaping the future success of the company.

• This is a unique opportunity for a talented, dynamic strategic thinker who also has strong operator skills, as your job is to own the roadmap and future success for Tripadvisor’s membership offering 

• You will have an opportunity to engage and learn across multiple lines of business and actively work alongside relevant stakeholders in Product, Engineering, Operations, Marketing, Sales, Data, and Finance.

• You will report into the Senior Director, Membership and Engagement, and have significant exposure to Tripadvisor’s executive leadership team.

Job Location: Remote/Hybrid

This role is a remote position in the United States. Occasional travel to company HQ in Needham, MA as necessary.

What You’ll Do

• Own company performance against our membership hero metrics, including leading planning efforts to ensure our work will meaningfully move the needle on our membership goals.

• Lead the cross-functional team to continually refine and evolve our member value proposition and holistic offering, including defining the future roadmap for our recently launched recognition program, Achievements.

• Manage the membership program budget to maximize the ROI of our investments.

• Build business cases for new program investments and growth opportunities.

• Keep a pulse on competitor programs, identify new models to explore test. 

• Pursue new external partnerships to unlock member benefits / enhance the member value proposition.

• Partner with the Advertising team to identify ways to deliver value to partners via our membership offering.

Skills & Experience

• 5-7+ years experience in Loyalty, Membership, or Strategy roles, with a proven track record of solving problems and driving change.  Travel loyalty experience a plus!

• Ability to lead cross-functional teams with excellent stakeholder management.

• An organized, proactive self-starter who thinks and operates like a GM; able to identify what needs to get done, then willing and able to make it happen.

• A data-driven individual who can draw insights from numbers and back up recommendations with sound analysis.

• Ability to embrace change and balance multiple priorities - with strong instincts for and ability to focus on what matters most.

• Distinctive written and verbal communication skills – able to synthesize complex topics into clear statements and plans.

• Passion for travel and the role Tripadvisor can play for travelers and our partners.

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $175,000 to $220,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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