About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

The Director of Warehousing and Logistics will have a direct impact on our customer experience and is the last in line to ensure their orders are received accurately, on time, and packaged correctly. Additionally, this leader will ensure that Vendor Partners' orders are received promptly and that any inbound non-conformance is resolved and reported. We operate with a longstanding commitment to using best practice applications in all warehouse operations while also being constantly integrating more efficient processes. Our success models are based on shipping orders on-time, with order accuracy perfection, and that we operate within our Operations Budget requirements.

• You will oversee company activities related to logistics and warehousing/distribution including shipping, receiving, put-away, pick/pack, returns, staff and material transfers
• You will maintain and improve the accuracy and efficiency of distribution center operations
• You will establish policies and procedures that result in the maximization of sales through timely and accurate deliveries
• You will evaluate our distribution network and work with our domestic and international 3PL providers to review their performance against defined KPI's
• You will oversee the 1PL distribution center and be responsible for forecasting, staff budgeting, and expenses
• You will manage decisions on matters that have a significant impact on business operations, financial results, our vendor relationships, and most importantly our anime community
• You will manage and measure logistics processes including; shipping, warehouse, carrier activity, and damaged products claims identifying exceptions or high-cost deviations and making procedural decisions outside the scope of established guidelines
• You will establish and create real-time, focused benchmarks and MBOs/KPIs for each operational aspect of logistics performance
• You will be responsible for weekly, monthly, and quarterly KPIs and performance reviews

In the role of Director of Warehousing and Logistics you will report to the Vice President, eCommerce.

We are considering applicants local to Grimes, Iowa or willing to relocate before agreed upon start date.

About You

• 12+ years working with a warehouse distribution environment (B2C preferred) and at least 5 years in a management capacity
• You have a solid understanding and experience with inventory management disciplines and procedures in hard goods
• You are an avid juggler with the ability to manage vendors, multiple tasks, and projects without dropping the ball
• Your 2-3 years experience working within an Enterprise Resource Planning system (ERP) and your familiarity with warehouse software picking and inventory control management software systems
• You have a team-first mentality and can calm any storm!

About the Team

The Crunchyroll warehouse teams are dedicated to giving our customers the best possible shipping experience in the industry! We enjoy the work and do not shrink from pushing ourselves when needed. We are a one-for-all group mentality that is always looking for new ways to improve our overall performance and achieve the highest possible standards. Oh, and we like to have a bit of fun when possible as well!

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-onsite

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.