At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Cloudflare Revenue Operations aims to support our high growth Sales organization through scalable and optimized policy, process and automation through the entire Presales, Sales and Post Sales Processes. We strive to enable global customer-facing teams to fuel sustainable and scalable growth, increase productivity, and accelerate revenue, where every team member is empowered to do their best work.

We are looking for the Director, Post Sales Strategy & Operations to join our Revenue Operations team, leading the Customer Success, Professional Services and Customer Education Strategy & Operations function as the strategic business partner to the Vice President, Customer Success, Professional Services, and Customer Education.  We are looking for a leader who is innately curious and ready to dig deep into operational and performance processes, systems, and data to assess current performance, identify improvement opportunities, and provide fact-based insights that enable us to introduce improvements in order to flourish with simplifying complex cross-organizational systems to improve efficiency.

Location: Remote US

The successful candidate will be an excellent organizational and inclusive people leader, who can hire and develop the best diverse talent across their organization including coaching and developing senior direct reports. They will be a master at driving results via empowering and scaling people. They will be a superb written and verbal communicator. They will be comfortable presenting to the senior leadership and influencing regional and global stakeholders across the Sales organization. They will be able to see round corners by identifying critical internal and external trends, they will be detail oriented, with a passion for inventing and simplifying to deliver operational excellence at scale. 

• Develop and execute business strategies to achieve organizational goals.
• Work with senior leadership team to set strategic priorities and translate these into actionable plans.
• Build sound strategies that will scale teams globally, while collaborating with your peers and Sales leadership organization to make sure the plans are aligned with regional and functional priorities
• Build and lead a team that will act as a key strategic partner to the global solutions engineering, customer success and professional services teams, continuously identifying areas for opportunity, and improving key processes across teams with multifaceted systems and tools
• Oversee daily operations of the team to ensure smooth and efficient execution of strategy.
• Champion the operational and reporting needs of the organization by defining and prioritizing requirements, working closely with cross functional partners to identify solutions
• Develop and implement policies and procedures to improve operational effectiveness.  
• Establish, monitor and report key performance indicators (KPIs) to measure organizational success, trends, and deliver prescriptive recommendations to drive efficiencies and scale across the org
• Report regularly on operational performance to senior leadership.
• Lead, mentor, and develop a high-performing team
• Foster a culture of continuous improvement and innovation.
• Ensure effective communication and collaboration across departments.

Required Experience & Skills

• 12+ years of sales operations experience in a similar industry including 6 years as a people manager
• Familiarity with SFDC
• Understanding of the sales cycle and previous exposure to Presales and Post Sales teams.
• A passion for understanding systems of work and how to improve them through transformative and iterative approaches
• Strong problem solving and analytical ability, with a track record of “test & learn” demeanor
• Experience and desire for working in a start-up environment, developing business infrastructure, and energetically scaling a high-growth business

• Strong attention to detail and ability to influence with data
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
• Strong written and verbal communication skills, with a track record of presenting to senior management
• You first seek to understand; once you have a point of view, you drive alignment and execute with urgency

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.