About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are looking for a detail-oriented Operations Specialist with strong organizational skills and experience in e-commerce operations and platforms. You will report to the Director of eCommerce and support the backend operations of our European store. This includes coordinating with our third-party warehouse, managing daily operations, collaborating with the customer experience team, and setting up products for all European storefronts.

• You will collaborate with cross-functional teams to ensure timely and accurate updates on item availability and order status.
• You will work closely with the US operations team to set up and launch new products.
• You will monitor site analytics, KPIs, and user feedback to provide insights and recommendations for improving customer experience and store operations.
• You will identify trends with the EU customer support team that may impact customer sentiment and implement changes to address issues.
• You will collaborate with the Site Experience Manager to implement changes based on the merchandising calendar and create necessary assets, including localized versions, for storefronts.
• You will support product, vendor, and customer management to enhance the consumer experience.
• You will audit system integrations to ensure new features meet specifications and pass QA before going live.
• You will manage product metadata, including content for localized storefronts in languages such as English, French, and German.
• You will monitor and audit the third-party warehouse to ensure timely handling of shipments and accurate product counts in our systems.

About You

We get excited about candidates, like you, because...

• 2+ years of experience in a coordinator or support role in e-commerce.
• You have experience with logistics, warehousing, and item setup.
• You have excellent verbal and written communication skills in English and either French or German.
• You have strong organizational skills and can manage multiple tasks and deadlines.
• You have excellent collaboration skills and work effectively in a team environment.
• You have 1+ years of experience using Salesforce Commerce Cloud or a similar ERP system.
• You are highly proficient in Microsoft Office, Google Workspace, or similar productivity tools.
• You have a Bachelor's degree in Marketing, Business, Merchandising, or a related field.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy the following benefits and perks:

• Take Time for You - Flexible Time Off, 6 Yasumi (Rest) paid days, Half-day Off Fridays during summertime, company Christmas vacation, flexible schedule, and hybrid working mode.
• Parental Leave - Paid parental leave for birthing parents and non-birthing parents.
• Find Balance - Counselling and support through Talkspace, and the Employee Assistance Program (EAP) is available 24/7.
• Watch hard - Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store.
• Level Up - Prepaid Udemy account, professional development courses and conferences.
• Take the prize - End-year bonus, impact award, and referral bonus.
• That's not all - Global anniversary, and birthday recognition programme.

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.