Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Anti-Financial Crime and Compliance teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe.

The EDD/KYC Analyst reports directly into the EDD/KYC Manager and is mainly responsible for performing enhanced due diligence (EDD) on all prospective and existing high risk customers within Luno.

• Conducting EDD for prospective and existing high-risk customers by reviewing the required information and documenting findings in the EDD report.
• Function as the first reviewer and approver of EDD reports drafted by the Customer Success team.
• Support our Customer Success team with any queries related to them conducting EDDs on high risk customers.
• Advise business units on EDD and KYC requirements and customer acceptance procedures as and when required.
• Review EDD reports for business customers as part of the onboarding and refresh process
• Understanding of various typologies to circumvent risks associated with high risk customers.
• Presentation abilities to articulate issues and proposed resolutions.
• Problem solving mentality and rigorous analytical thought/
• Ability to conduct initial and ongoing due diligence on high risk customers.
• Collaborate with the Countries team globally on relevant requests.

• University degree from a recognised tertiary institution.
• 2-3 years of relevant work experience in business and individual customer onboarding for high risk customers (EDDs).
• CAMS certification is preferred
• Computer proficiency with technical skills that include word processing, spreadsheets, databases and search engines.
• Strong compliance with region-specific policies and procedures will be essential.
• Previous AML, CFT and CTF would be beneficial, specifically within the due diligence remit.
• Excellent written and verbal communication skills.
• Great analytical, critical thinking and problem-solving abilities.
• Superior presentation and negotiation skills.
• Adaptable and capable of working in fast-paced environments.
• Strong attention to detail, report writing and documenting outcomes of investigations.

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.