KYC Representative, New York, NY (Hybrid)

Build Your Career | Have Fun | Make a Difference

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.  Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure

Payoneer's KYC Department oversees and operates Payoneer’s end-user onboarding process.  KYC combines service-orientation with enforcement of industry Compliance standards, aiming to ensure smooth customer experience while keeping Payoneer compliant with KYC/AML regulations.

This role will be based in our New York, NY office.

What you’ll do:

• Review new customers information and documents, using a combination of internal and external policies and tools
• Review of various service requests (withdrawal, opt-in card, additional payment methods), to reinforce KYC protocols
• Making the decision to approve/decline/provide additional info/docs that will help reconsider the application
• Collaborate with various business departments and operational departments including Customer Care, Payments Review, Risk, and Compliance

What we’re looking for:

• Associate or Bachelors Degree
• 1-3 years of KYC and Customer Service experience
• Experience in the world of online payments preferred
• A proven self-starter
• Demonstrated ability to apply critical thinking and investigative skills
• Proven multi-tasker, with excellent attention to detail and ability to work both as part of a team, as well as independently
• Ability to make timely decisions, at times despite ambiguous processes or guidelines

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership 

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus. 

The annual base salary range for this position is: $55,000 - $65,000.

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