Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on.

Working with Consensys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society. 

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users. 

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies. 

About Customer Success

The Customer Success team at ConsenSys is focused on exactly that: making our customers successful. We’re looking for people who will step towards a customer who is asking for help and respond with innovative and creative ideas to help them course-correct. If you value constructive customer engagement and want to define the future of Blockchain production operations, we’d love to hear from you.

About Customer Enablement Team

Customer Enablement Team mission is to enable Builders, Customers and Partners to use and get the best out of our products suite MetaMask, Infura, Linea and Phosphore. As part of our team, you'll play a pivotal role in:

• Delivering a seamless onboarding experience to our products
• Conducting comprehensive training sessions to enhance Builders expertise, demystifying the intricacies of web3 building
• Offering top-quality technical enablement, from in-depth code and infrastructure reviews to hands-on technical workshops and peer programming sessions.

If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us. To explore our products and solutions, visit consensys.io!

What you’ll do

As Enablement Manager, you will have a pivotal role to organize and follow-up delivery of all the enablement activities performed to help ecosystem builders successfully use one or several of our products. This includes a wide range of activities, which will be performed along with our world-class team of engineers, such as providing a white-glove on-boarding experience to the builders, organizing training, investigating complex technical issues or sharing guidelines and best practices across the ecosystem.

Enabling Builders to use our products can also mean to build alongside them. You’ll get engaged in small technical Agile teams to deliver the missing pieces that will enhance their development experience and encourage them to advocate for our products.

On a day-to-day basis, your responsibilities will include:

• coordinating enablement activities, communicating promptly with a wide range of builders within our ecosystem, ensuring a those activities fulfill the builders’ need and lead to overall satisfaction
• defining and continually improving processes and ways of working within a team
• monitoring and being accountable for the performance indicators tracked for the products within your scope
• managing a number of agile delivery project to ensure adherence to budget, schedule, and scope
• gathering partners needs and transforming them into high fidelity deliverables (backlog management, breaking down the requirements into agile delivery artifacts)
• developing and updating project plans which would include information such as project objectives, technologies, systems, information specifications, and  schedules
• take on scrum master role to coach and support team delivery, including identifying and resolving blockers
• assigning duties, responsibilities, and spans of authority to project team members
• submitting project deliverables, ensuring adherence to quality standards
• preparing project status reports by collecting, analyzing, and summarizing information and trends.

Who we’re looking for

We are looking for someone who is familiar with and has developed baseline expertise in blockchain technology, with 3-5 years of experience as a business analyst, project manager, management consultant, or a similar role at a software company.

You must be capable of managing multiple projects at once, effective at working with multiple stakeholders (both internal and external), extremely detail-oriented, self-directed, proactive, and accountable to meeting deadlines.

Proven experience in the following areas

• Understanding of blockchain fundamentals
• Experience with the following responsibilities
• Develop and write user stories that directly support the primary objective of the project and are an appropriate size for iterative development
• Facilitate regular meetings with the project(s) team, sponsors, and stakeholders. Solicit stakeholder feedback to validate priorities
• Participate in the QA process by developing clear, specific, and testable acceptance criteria and performing hand-off to QA
• Participate in backlog management and maintain an emphasis on user experience and specifications
• Build business and financial models
• Facilitate daily stand-up meetings, planning meetings, reviews, and retrospectives
• Understanding of backlog tracking, burndown metrics, velocity and task definition.
• Experienced in assessing, evaluating, and questioning team member activities and processes in all functional areas and make sound organizational decisions based upon evidence.

Bonus points

• Experience working in a start-up culture
• Experience working closely with external stakeholders or clients
• Ability to thrive in ambiguity
• An understanding of the Blockchain and Ethereum ecosystem, with an interest and curiosity to learn more
• Emotional self-awareness, positive outlook, emotional self-control, adaptability and empathy

Other skills to demonstrate

• Excellent verbal and written communication in English
• Teamwork, flexibility, initiative, communication and organization
• Willingness to constantly learn & improve, challenging yourself to stay at the top of your game
• Willingness to share your knowledge and expertise internally and externally

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

Consensys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Consensys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.io/careers/best-practices-to-avoid-recruitment-fraud/).

 

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