Join us on our mission to make a better world of work. 

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Learn more about how Culture Amp can help you create a better world of work at cultureamp.com.

Culture Amp is looking for a Technical Support Enablement Manager to join our growing Revenue Enablement team.We’re hoping to find someone who has experience creating and running enablement projects and programs at fast growing SaaS companies, to help us build new programs as well as iterate and improve existing programs. Additionally, our customer-facing Product Support practice is spread across four regions, so we’re searching for someone excited to support this discipline across geographies and segments. 

On the strategy side,In this role you’ll partner with Support and Revenue Enablement Leadership to both design the strategy and drive the execution of technical and process learnings as well develop programs for the Product Support practice. 

On the execution side, you’ll work as part of a collaborative team with Customer Education, Product Marketing, Product Management, Sales, Solution Consultants, and Enablement organizations leading and participating in multi-departmental projects.You’ll own, create and deliver new product training with a technical focus for our Product Support Practice as well as our other customer facing teams. This will include things such as which outcomes to focus on, measuring success, our learning strategy, embedding into onboarding curriculum, continuous development, and manager training.

This position can be performed from the SF Bay Area, or Chicago. Fully remote applications will not be considered. 

You have:

• Minimum of 3+ years working in at a fast-growing SaaS company in a Technical Support or Enablement role
• Project management driver who has big picture vision and loves jumping in to get things accomplished quickly and effectively 
• Experience with Customer Success and Support teams, as an IC or manager 
• Experience creating content (presentations, decks, videos, and eLearning) and delivering live trainings 
• Experience participating in product release and enablement
• Strong written and communication skills

You will:

• Lead programs to drive measurable improvement in the Technical support team’s performance through learning and development
• Determine quarterly goals, as well as near-term and long-term priorities in collaboration with  Enablement and Support Leadership 
• Develop and delivery of onboarding programs focused on improving ramp time of new joiners 
• Implement support processes and practices across the global team. 
• Partner with PMM, PM, Product and Customer Education to create a scalable product release enablement program to support our customer group  in product releases

You are: 

• Attracted to building new things and working collaboratively  across departmental teams
• Someone who is comfortable creating and sticking to deadlines
• Able to work autonomously and work out loud
• Comfortable creating structure out of ambiguity and being highly self-directed

We already have over 1,000 amazing Campers and we want to continue to attract exceptional people who are motivated by our mission. Our approach to compensation aligns with this value. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. 

For this role, the estimated base salary range is listed below. The range is a guideline, and the base salary range for this role may be modified. The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. 

In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. 

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.