About the role… 

Our Solutions Architect and Customer Success teams are in need of a self-driven, passionate Ops Manager to support their global leadership and field. These teams drive Onboarding and Consumption at the customer post-sale. This operations role will be at the center of fiscal planning, driving operational efficiencies, and leading our field systems tied to these roles and customer Consumption. 

The Field Consumption Operations Manager will work on our Technical Field Operations team, part of our wider Revenue Operations organization. The role will partner with leadership to help them drive execution, evolution and scale of HashiCorp’s customer consumption strategy, focused on supporting our SA and CS teams. 

In this role you can expect to:

• Support SA and CS leadership in setting the vision and drive the strategic direction for global best practices
• Support and drive field productivity through data analytics 
• Own the reporting and business requirements for post-sale systems 
• Report in multiple formats (CRMs, BI tools, and spreadsheets)
• Maintain and report on our metrics that matter to the business
• Work on top TFO corporate initiatives directly with the leadership team
• Launch and/or ownership of: post-sales metrics approach & platform; ongoing management of post-sales technical engagement platform
• Translate recommendations to results by executing on action plans and data, managing as needed
• Drive consistent best-practices across geographies
• Deeply understand the role SAs and CSMs play and their operational requirements
• Participate in global and geo sales strategy & planning activities
• Deep dive regularly into metrics to identify root cause issues/opportunities and follow through with action-oriented insights
• Define charter, impact, goals, and achievements with tiger teams on strategic projects
• Build strong, trust-based relationships with leaders of sales operations, product management and engineering departments
• Partner cross-functionally to maintain/improve the baseline solutions used by SEs globally

You may be a good fit for our team if you have:

• Have a background in and passion for data and business analytics
• Shown results in problem solving and partnering cross functional teams
• Have Sales or Revenue Operations experience
• Understand or have experience engaging with customers in the SaaS space
• Proficiency in CRM tools, their impact on field members
• Strong quantitative and qualitative problem solving skills
• Strong communication and presentation skills (able to explain complex issues in easy to understand terms)
• Ability to carry multiple tasks or critical projects and prioritize in a growth company 
• Track record of productivity and efficiency improvement
• Outstanding executive communication
• Experience driving cross-functional team leadership
• Proficiency in effective decision making

#LI-Remote

Canada, Colorado, California, Washington and New York Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency Calculator below. Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. Information on our benefits can be found via the link below. Intern ranges can be found below.

• Pay Transparency Calculator: https://bit.ly/3B7gwql
• Benefits: https://www.hashicorp.com/careers/benefits
• Intern Ranges: https://bit.ly/3H2soha