At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft connects people to transportation to change the way we live and get around our communities. Lyft’s Bikes & Scooters team is developing the future of micro-mobility and we are looking for a Field Quality Engineer to come and help build world-class micro-mobility hardware that can withstand the challenging environment of shared bikes and scooters.

• Partner with engineering, operations and science teams to create and support the tools and processes necessary to track field performance.
• Monitor products field performance, identify trending issues. Prioritize based on severity, occurrence, safety and/or cost of each failure mode.
• Detailed failure analysis, identifying root-cause of problems across multiple disciplines (mechanical, electrical, firmware). 
• Work closely with Supplier Industrialization Engineering (SIE), Product Engineering and Reliability Engineering teams to apply manufacturing knowledge to drive containment and corrective action implementation into production.
• Communicate field performance of the engineering system, gather buy-in from engineering peers and leadership on improvement priorities and urgency.
• Write troubleshooting SOPs for the operations team to follow in response to on-board diagnostics reported by Lyft HW. Work with the operations team to root cause issues on bikes that can’t be repaired with their current information/toolset.  
• Participate in continuous improvement activities, and help implement preventive measures for observed and potential failure modes.
• Share Lessons Learned from previous field issues; Provide upfront feedback by participating in design reviews to ensure future product performance, reliability, and manufacturability risks are mitigated. (DFMEAs)
• Take part in ongoing optimization of the products and processes (performance, cost, technology).

• Bachelor’s or Master’s degree in Electrical Engineering, Mechatronics, Computer Engineering, Mechanical Engineering or similar fields required.
• 5+ years of prior applicable experience desired; preferably in a hands on role such as Design Engineering / Failure Analysis / Quality / Service in consumer electronics and/or automotive.
• Broad technical background with the ability to work with engineering, manufacturing, service, and suppliers across a wide variety of issues.
• Strong interpersonal and communication skills.  Ability to lead meetings and establish effective working relationships within Lyft cross functional teams.
• Exceptional problem solving and Failure Analysis, strong attention to detail and analytical thinking.
• Demonstrated success in applying statistical methods and tools to manage, synthesize, and interpret data.
• Programming Languages & Tools: Python, Minitab, JMP or similar are a strong plus
• Previous experience in a manufacturing environment a plus.

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Starting in September 2023, this role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected range of pay for this position in the San Francisco Area is $139,500 - $155,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.