Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Field Services

Salary banding:  £31,720 - £40,000

Experience: Mid-level

Working pattern:Full-Time

Reporting to: Lee Robertson, Forecasting Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Communication, Methodical and Inquisitive

Top 3 qualities for this role: Focused, Organised and Engaging

In the words of the team, you should leave your current role for this one because….

“Our amazing team is at the heart of strategic decision making in the Field Services and Metering Value Stream for OVO. Our forecasting ensures we set the right path and provides the targets for success. It's a fast paced environment in a truly supportive community where everything we do adds value to our business and enables better experiences for our customers”

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

In Field Services, part of OVO Retail, we are working hard to give every customer of OVO a route to leading a carbon zero lifestyle at home.  You’ll be part of an ambitious team who are restless and passionate about creating a better future for all. We are always open to new things, and curious to build solutions that our customers will love. We are constantly learning to innovate the way we operate and set ambitious goals that deliver on our strategic priorities.

This role in a nutshell:

This is a meaningful role with an exciting opportunity to work closely with teams across OVO building a deep understanding of field fulfilment demand, improving forecast accuracy to drive internal decision-making and contributing to the effective pipeline management of capacity availability, opportunities, risks & issues.

You will use strong analytical and critical thinking skills to develop forecasts across multiple product areas.  As our Forecasting & Strategic Planning Analyst, you will play an integral role within Operations, helping senior leaders understand what we have to deliver, when, where and the best match to available capacity. 

Your key outcomes will be:

• Lead on monthly forecast refreshes for Field Operations and Metering Value Stream in OVO. Navigate in a cross-functional organisation, coordinate inputs from several stakeholders and hold them accountable to established timelines
• Deliver key actionable insights on how to optimise capacity planning for Field Services by accounting for the end-to-end customer journey right across Field Services.
• Work with other teams to ensure smooth and consistent reporting across all platforms and own the timely and automated input of actuals into Anaplan.
• Lead the engineer recruitment and backfill process and ensure accurate data on actual engineer headcount.
• Partnering with teams across Field Services, Planning & Scheduling and Commercial to ensure the best data is utilised to determine where and when we need to recruit engineers
• Improve communication flows between Customer Delivery, Operations and Operations Support to optimise customer experience and cost where gaps exist in planning functions in the operations verticals of fulfilment, asset management and appointment generation.
• Establish business priorities, identify and communicate risks and create mitigation and milestone plans in collaboration with stakeholders
• Continuously improve key end-to-end planning performance indicators 
• Partner with forecasters on demand and capacity planning mechanisms, e.g. creation of a workflow to keep engineers optimally productive and balancing waste of underutilisation with over demand to mitigate capacity risks. Clearly communicate dependencies and manage/track exceptions.
• Support in maintaining and developing our Anaplan forecast models alongside forecasting model builders and 3rd party consultants
• Act as the key interface between Demand and Capacity forecasting teams and the Anaplan model ensuring data and assumptions can be, and are, loaded correctly. 
• Provide the governance for Anaplan forecasts and control versions of forecasts and archives
• Contribute to your development and the teams’ technical skills by demonstrating inclusive behaviours and establishing a culture of highest performing teams

You’ll be a successful Forecasting & Capacity Planner here at OVO if you…

• Specific professional experience previously in a complex resource forecasting role.
• This role would suit somebody who has a real positive attitude and who is easily able to connect and interact with people, working in a truly dynamic and exciting team, with a “roll-up your sleeves” approach.
• Genuine passion for problem solving and persistence when vital, getting job satisfaction from delivering outputs under time constraints and where priorities change regularly.
• Ability to drive execution with strong attention to details, while keeping focus on the big picture; able to connect the dots across multiple pieces of work.
• High proficiency to understand and interrogate workload and manpower data to build feeds and analytical models that will deliver the relevant insights.
• Strong mathematical and analytical background with high attention to detail
• Comfortable challenging old ways of doing things and constantly finding better ways of working more efficiently and effectively within your team
• Be able to thrive in a fast paced environment with strong analytics capability / business acumen with ability to understand and interpret information from multiple sources.
• Provide consistent attention to detail, with the energy to deliver high-quality outputs at pace.
• Excellent presentation, communication and interpersonal skills, with a strong ability to build effective relationships at different levels of the organisation.  Comfortable clear communication of headline messages supported by detailed analysis.
• Excellent listening skills that enable you to grasp business needs and shape a shared vision for a solution that reflects the pace and quality required.

Desired

• Experience building models in Anaplan
• Hands-on experience of multi-dimensional modelling, forecasting tools, business intelligence or analytics techniques/methodologies/tools.
• Experience in communicating with data

Let’s talk about what’s in it for you

We’ll pay you between £31,720 and £40,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..