The Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 50+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done. 

As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact. 

This is a full-time Hybrid position based in Austin, Texas.

You’ll receive a competitive package including a starting salary of $85,500 annually + Restricted Stock Units (RSUs) in a profitable company + wide array of benefits! (more info below 😉)

Here’s how you’ll be contributing to Fraud team: 

• Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products
• Plan and build vision for Fraud operations and the whole domain overall
• Help us in partnering with 3rd parties like partner banks, vendors and law enforcement
• Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld
• Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas
• Develop and maintain fraud prevention and ops effectiveness measurement metrics
• Grow, mentor and hire Fraud team members

Also, communicating the value and quality to the business and identifying:

• Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value
• Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible
• Build up new expertise and functions to have even greater impact in our team

A bit about you:

• You’re interested in working in a financial crime and loss prevention domain
• You have good analytical skills, including ability to work with Looker and other business intelligence tools for work-force management information
• You’re detail oriented
• You focused on the outcome for the customers, the team and the company
• You have good aptitude to learning new skills, proactive approach to problem solving and taking initiative
• You like to drive collaboration and supporting people around you with ability to emphasize people's strengths for high outcomes
• You’re passionate on risk management and a willingness to stand up for the customer within the organization

• 💵  $85,500 annual starting salary
• 🚀  RSU's in a rapidly growing company 
• 💻  Hybrid working – up to 2 days/week working from home, the other 3 days in the office, after probationary period
• ✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪  An annual self-development budget
• 🩺  Medical, dental, & vision insurance – including HSA and FSA options
• 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️  25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years 
• 👶🏼  18-weeks of paid parental leave, after a year with us
• 💰  401k with up to a 4% employer match
• ⭐️  Here’s more info on our benefits in Austin

#LI-Hybrid

#BI-Hybrid

#CL1

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.