At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: London, UK 

Description

The Places team at Cloudflare is searching for a stellar Front Desk Coordinator to be the first line of delight in our iconic London office. In this role, you'll be the first point of contact for employees, guests, and vendors, creating a welcoming, well-organized, and high-functioning workspace that reflects our culture and values.

You are friendly, outgoing, and patient with an obsession for organization and a knack for keeping it together in a (really) fast-paced environment. You’re also a self-starter who’s willing to do whatever it takes to help make the Cloudflare office a wonderful place to be for employees and guests alike.

You’ll partner with teams across the region, support local events and programs, and help drive smooth daily desk operations with a hospitality mindset and strong attention to detail. This role is ideal for someone who thrives in fast-paced environments, loves solving problems, and takes pride in creating great experiences.

This role reports to the Regional Workplace Operations Manager 

Key Responsibilities

• Ensure that the reception desk is covered at all times
• Greet and register guests, external visitors, vendors, and interview candidates
• Ensure that the reception desk and post room are neat, tidy, and stocked at all times
• Assist the London team with online and in-person enquiries
• Monitor office requests, chats and emails. Answer and act upon queries accordingly, and respond to all London office requests in a timely manner
• Collect and distribute mail and deliveries as well as send the occasional parcel
• Interface with catering, food, janitorial, maintenance, and security vendors as needed
• Help with event planning, setup, and teardown
• Participate in facilities/office operations planning meetings as needed
• Escalate site maintenance and security issues to the Maintenance Team, Physical Security Team, and Regional Operations Manager
• Provide general administrative support on an on-going basis, including remote admin coverage throughout EMEA when necessary

Requirements

• 2+ years of experience in reception, hospitality, executive support, or operations in a fast-paced environment
• Friendly, patient, and service-minded, with strong communication and interpersonal skills
• Detail-oriented and highly organized - no task is too small
• Experience supporting a growing office of 200+ employees
• Proven ability to juggle multiple projects
• Comfortable using Google Workspace and productivity tools
• Able to commit to being onsite full-time

Desired but not required

• First aid and fire marshal certification desired but not required (necessary training will be provided)
• Vendor/cost comparison experience
• Experience supporting offices across regions

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.