Fulfillment Manager

Factor_ a brand of HelloFresh is seeking a Fulfillment Manager in Lake Zurich, IL to support our growing fulfillment needs. The Fulfillment Manager will take a hands-on approach and provide strategic operational leadership throughout production and fulfillment. We're searching for someone who is excited to build something extraordinary and share it with the world!

You will...

• Lead a team of fulfillment supervisors and provide leadership from the front lines daily improving productivity, promote growth, encourage new ideas, and inspire change
• Map out, guide and improve daily operations through engaging and directing the team to ensure accurate delivery of customer orders
• Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and improving production
• Coordinate product flow to guide the efficient process of receiving, storing, and distributing materials to departments
• Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Promote a customer-first environment focused on and committed to delivering the highest quality product to our customers
• Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements
• Partner with Production Planning team to implement devised production plans and adjust sequencing based on business need

You are…

• Successful leading teams and promoting partnerships at all levels and departments of an organization.
• Someone that listens to your team and values their ideas
• Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting goals, and paving the way for efficiency
• Take calculated risks to change the status quo
• Strategic: you use logic identify alternatives, evaluate, and present approaches while thinking about contingency plans
• Customer-focused: you understand the importance of customer experience and delivering the planned customer outcomes with customer care and customer satisfaction

At a minimum, you have...

• 5+ years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)
• 3+ years of experience managing 150-200+ employees in a hyper-growth organization
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation)
• Continuous Improvement/Lean Manufacturing advocate (Six Sigma, APICS, Kaizen certification)
• Microsoft Excel (can maintain complex spreadsheets)

You'll get...

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 6 different Employee Resource Groups (ERGs) including those for minorities, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is growing exponentially year over year

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.