About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives though the technology we build. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don't wait to implement ideas or fix issues, and we treat each other with respect and consideration. 

About the role: 

As Nintex’s Gainsight Administrator, you will collaborate with cross-functional business teams to develop requirements for strategic and scale CSM engagement.  You will translate these requirements into technical designs and implement in Gainsight. You will train team members and business partners to use the workflows they’ve set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively.  

Your contribution will be:  

Solution Design 

• Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)  
• Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)  
• Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds 

Business Processes 

• Develop new business processes in partnership with Customer Success leadership and cross-functional teams ● Manage the rollout of processes, including thoughtful timing  
• Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers  
• Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends ● Manage mapping and documentation of customer success processes 

Upkeep and Support 

• Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions  
• Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform  
• Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies  
• Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release 

To be successful, we think you need:  

• Gainsight administration experience - rules, data ingestion via S3, development of rules-based CTAs, development and implementation of playbooks
• Experience with Salesforce - working knowledge of Salesforce, Tableau Analytics
• Snowflake knowledge/experience would be highly beneficial
• Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics) ●  
• Experience in data analysis, business intelligence, and design of reports and dashboards  
• Understanding of data structures, data modeling, and database management 

What’s in it for you? 

Nintex employees have the freedom to work how they work best. We are virtual-first across our global workforce. Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.  

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Mindfulness and counseling resources
• Invention/patenting assistance
• Meaningful recognition
• Community impact opportunities
• Multiple tools through which to learn and grow, and an incredible global community 

View more here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization. 

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