OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge 

Reporting to the Director of GTM Systems, the Gainsight Administrator will play a pivotal role in the seamless and efficient execution of our customer success strategies within the Gainsight ecosystem. Under the guidance of a senior Gainsight Architect, this individual will be instrumental in implementing projects and enhancements, with a specific focus on Rules, Data Designer, Journey Orchestrator, User Management, and Data Management. The ideal candidate will have hands-on experience in configuring Gainsight's capabilities, deploying changes, and maintaining system integrity. This role involves collaboration on projects, executing small enhancements, troubleshooting issues, and occasionally managing projects. The successful candidate will demonstrate a service-oriented attitude and a passion for leveraging Gainsight technology to drive customer success.   

The Mission: 

Gainsight Management and Optimization: 

• Implement, maintain, and refine Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management, aligning with customer success goals. 
• Collaborate with Gainsight Solution Architects to implement their designs, focusing on seamless module integration. 
• Participate in requirements gathering, especially for clarifying or expanding initial needs. 

Data and Access Integrity: 

• Maintain data quality within Gainsight, adhering to data management best practices and ensuring system integrity. 
• Manage user access, roles, and permissions, guaranteeing secure and appropriate data access. 
• Address and solve system issues in collaboration with various teams, maintaining optimal system performance. 

Innovation and Efficiency: 

• Stay informed about Gainsight updates, new features, and industry best practices, proactively suggesting and implementing enhancements to optimize the customer success journey. 
• Lead or support initiatives to boost efficiency, effectiveness, and satisfaction within the Gainsight framework. 

Support and Scalability: 

• Develop and document scalable Gainsight configurations to accommodate growth and changing business requirements. 
• Offer advanced Gainsight support, handling tasks, bugs, and user testing as necessary. 
• Facilitate quality assurance and user acceptance testing for major updates, ensuring smooth adoption of new features. 
• Oversee release management, ensuring the effective rollout of updates and new functionalities in Gainsight.

You Are 

An effective communicator who maintains positive working relationships with stakeholders, capable of translating internal customer requirements into scalable technical solutions. You design solutions that are efficient and do not compromise the system's performance or limits.  

Your Experience Includes 

• 1+ Years of experience in a Gainsight administration or similar role. 
• General understanding and hands-on experience with Horizon Rules, Data Designer, Journey Orchestrator, User Management, and Data Management. 
• Gainsight Level 2 Reports & Dashboards certification. 
• Gainsight Level 2 Journey Orchestrator & Surveys certification. 
• Familiarity with Salesforce and CPQ data structures and their integration with Gainsight. 
• Proven ability in software troubleshooting and problem-solving.

Extra Awesome 

• Experience working in a dynamic, fast-paced startup environment. 
• Advanced knowledge of Gainsight best practices and the ability to recommend innovative solutions. 
• Experience with integrating Gainsight with other platforms to enhance the customer experience. 

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.  

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

• Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  
• Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.