We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As our Global Accounts Director, you'll be a vital and strategic member of the global revenue team.  You'll target strategic prospects and execute a complex, solution-based consultative sales process encompassing multiple groups within Global Accounts to win them as UserTesting customers. This is a named account sales position, focused on selling to large companies and clients. 

Other responsibilities include:

• Develop new business opportunities by analyzing and proactively targeting high-potential departments within Global Accounts
• Articulate and demonstrate UserTesting’s unique business and technical value
• Execute end-to-end sales activities, including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention
• Lead cross-functional teams (business development, solutions consultant, client success, etc,) to guide overall account strategy as well as drive platform adoption and utilization
• Proactively develop proposals that justify the expanded use of UserTesting throughout the enterprise
• Effectively forecast sales opportunities, while tracking and using critical metrics that predict sales success
• Track all relevant sales activity using the company's CRM platform (SFDC)

What we're looking for

• You'll be a proven, successful and driven sales person with experience selling a complex SaaS solution into complex organisations
• You'll have experience of selling to senior-level stakeholders (Eg, VPs, SVPs and C-Suite)
• You'll be able to prioritize tasks and to delegate them when appropriate
• You'll function independently, as well as collaboratively and will be familiar with working with various internal stakeholders throughout the sales process
• You'll demonstrate UserTesting’s values through your work product and within day to day team interactions

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.