LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

LivePerson is seeking an experienced and detail-oriented Global Payroll Manager to oversee payroll operations across multiple countries. This role will manage the day-to-day processing, ensure compliance with local regulations, and serve as a trusted partner to employees and cross-functional teams. The ideal candidate possesses in-depth expertise in payroll administration, global compliance, and system optimization, along with a strong focus on accuracy and discretion. This individual reports to the VP, Global Controller. The position actively embodies skills that will elevate the core values and mission of LivePerson, Inc. 

As a Global Payroll Manager, you will help drive the success of the LivePerson Payroll team. The candidate possesses strong organizational and communication skills. The candidate will be self-motivated with the ability to provide solutions for the issues identified. The successful candidate is a competent individual with integrity, accountability, strong interpersonal skills, and a team player. The position requires a “hands-on” person who is flexible, hard-working and able to work well under pressure.

You will: 

• Payroll Operations: Direct and oversee the accurate processing of semi-monthly, global payroll, including salaries, overtime, benefits, deductions, and taxes. Own end-to-end payroll operations across all global locations, ensuring accuracy, timeliness, and compliance with local laws and regulations.
• Payroll Policy: Develop and implement consistent payroll policies, procedures, and controls across regions
• Compliance: Ensure adherence to federal, state, and local payroll laws and maintain compliance with LivePerson policies. Oversee compliance reporting, audits, and filings related to payroll and tax authorities in multiple jurisdictions.
• Process Improvement: Analyze existing payroll processes, identify opportunities for improvement, and implement streamlined workflows to enhance efficiency and accuracy.
• Reporting: Generate and analyze payroll metrics, providing insights and recommendations. Provide reporting and insights to Finance leadership for forecasting, budgeting, and strategic planning.
• Problem Solving: Troubleshoot payroll-related issues and discrepancies, ensuring timely and reliable resolution to support employee satisfaction.
• Employee Support: Respond to employee inquiries regarding payroll, deductions, and tax withholdings. Resolve payroll discrepancies and issues promptly.
• Collaboration: Partner with HR, Finance, and Legal to ensure proper alignment of payroll with benefits, equity, and tax regulations.
• Vendor Management: Manage relationships with third-party payroll vendors, ensuring service-level agreements are met and costs are optimized.
• Team Leadership: Manage and mentor a small payroll team, fostering a culture of collaboration, growth, and continuous learning.

You have:

• 6+ years of  payroll experience, with at least 3+ years in a global payroll leadership role.
• Strong knowledge of payroll regulations, tax compliance, and employment laws across North America, EMEA, and APAC
• Proven track record managing payroll operations in a Global Technology SaaS organization
• Experience with global payroll systems (e.g.,UKG (Ultipro), Activpayroll, Activ8, ).
• Experience with Fidelity (SPS and DC Management), Pangburn (Executive Deferral Provider), Manulife (Canada Pension Provider), and Concur Expense Reimbursement
• Strong advanced skills in Excel (VLOOKUP/XLOOKUP)
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills with the ability to maintain confidentiality and build trust.
• CPP, GPHR, or equivalent certification preferred.
• Bachelor’s Degree
• Attention to detail
• Organizational awareness

Benefits: 

The salary range for this role will be between $100,000 to $125,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development:Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com