We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because we are driven, determined and relentless about taking care of our people in a fast-paced environment. This is an incredible and unique opportunity to join a rapidly growing eCommerce company and team.

Wayfair Global Safety and Security (GLOSS) is a multifunctional team that prioritizes mitigating risk by protecting our assets, gathering intelligence and data, driving collaborative process improvements, and continuously evolving our culture through an inclusive approach to safety and security operations. 

The Security & Investigation Supervisor is responsible for implementing and enhancing Wayfair's security standards, systems and processes. Your responsibilities will include taking over regional investigation activities in Germany and the UK as well as supporting the global investigation team. You will report to the Regional HSS Manager.

You will be the point of contact for the regional service providers and support the development of a number of security initiatives. You will work closely with the HSS Manager and Security Program Manager Overseas and regulatory compliance teams. 

You will share responsibility for ensuring compliance with all relevant processes across all Wayfair German and UK sites to prevent personal injury, property damage and losses due to incidents, crimes and fraudulent acts.

 

What you will do

• Plan, execute and manage internal and interdepartmental investigation activities and loss prevention.
• Participate in intercompany investigations in collaboration with our vendors, transportation service providers, and payment service providers
• Provide professional on-site support to ensure security programs are integrated into daily operations and effectiveness is measured against KPIs
• Prepare security & Loss prevention risk assessments and mitigation recommendations. Develop corrective action plans. 
• Manage regional security service providers. 
• On-site contact person for the Global Security & Safety department.

 

What you need

• Minimum 2 years of relevant security & investigative experience (preferably police, fulfillment centers, delivery operations, corporate, etc.)
• Travel as required
• Minimum of a bachelor's degree in security management or similar, or police or military training
• Wicklander and Zulawsky certification is a plus
• Initial experience in project and process management
• Experience with critical incident investigation and fraudulent action, root cause analysis and action plan development 
• Proven experience in written and verbal communication in German and English at operational level 
• Strong initiative, critical thinking and collaborative problem solving skills
• Strong reputation for honesty, integrity and professionalism, including the ability to maintain confidentiality.

 

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.