About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Responsibilities:

• Lead and manage a team of talented shared services/operations professionals, ensuring high levels of engagement, productivity, and quality

• Build solid knowledge and ownership of operational processes within the team

• Develop and implement strategies to optimize shared services processes across the employee life cycle, including onboarding, payroll, and invoicing

• Focus on improving customer satisfaction through process excellence

• Support process standardization, automation, and continuous improvement initiatives in collaboration with product teams

• Monitor SLAs and key performance indicators (KPIs); implement action plans to address areas of concern

• Balance team health and productivity while ensuring compliance with regulatory requirements and internal policies

• Manage relationships with internal teams and external service providers globally

• Develop and implement training and development programs to enhance team skills and capabilities

• Participate in annual budget planning and monitor expenses to ensure adherence to budgetary constraints

• Oversee the performance of shared service systems, tools, and technologies

• Maintain strong operational controls and assess/mitigate associated risks

Required Skills/Abilities:

• Bachelor’s degree in Business, Operations Management, or a related field

• 8–12 years of experience in operations management, with a focus on payroll, shared services, and process optimization

• Proven track record of improving key metrics and achieving KPI goals

• Strong ability to work independently with a proactive, results-driven mindset

• Excellent written and verbal communication skills in English

• Strong interpersonal skills with the ability to effectively communicate across teams

• Demonstrated experience in leading and managing teams

• Experience collaborating with cross-functional teams and managing relationships with internal stakeholders and external service providers

• Strong analytical and problem-solving skills

• Experience in a startup or high-growth organization is a plus

#LI-PP1#LI-Onsite

The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.