CastleGate Forwarding (CGF) is a rapidly growing freight forwarding start-up within Wayfair, moving containers across the globe. We offer a full suite of shipping services (Asia consolidation, ocean freight, drayage, customs brokerage, cargo protect, etc.) that aims to provide Wayfair suppliers with predictable, reliable, and competitive Freight Forwarding solutions.

As part of CGF, you will play a key role in defining and executing Sales strategies across North America. You will collaborate with business unit leaders across the International Supply Chain and drive strategic decisions within and beyond your region. As you pursue strong relationships with Wayfair suppliers, success will be demonstrated by increasing supplier satisfaction and growing the volume shipped by CastleGate Forwarding. This is a highly visible and exciting leadership role and one that will offer the right candidate an opportunity to be part of a fast growing environment within the e-commerce industry.

What You'll Do 

• Define targets and performance manage a large team to meet CGF’s volume and profitability goals in North America for each of our business lines.
• Deliver on cross functional initiatives to maintain high supplier satisfaction across Wayfair’s supplier portfolio (ex NPS Targets)
• Build team capabilities to allow for effective acquisition and supplier management of Wayfair suppliers (CGF customers) of all sizes and business models. 
• Drive initiatives that improve volume, profitability, & supplier satisfaction. 
• Hire and manage a team of Sales Managers and Associates, including launching and overseeing a Lead Generation Team
• Support the professional growth of the team within CGF and overall Wayfair operations
• Partner closely with other supplier-facing teams (e.g. Commercial, Inventory Management, Fulfillment) to share insights and feedback and drive increased volume
• Identify and drive opportunities for service enhancements to further strengthen our value proposition through our Voice of the Customer Program
• Optimize Sales Efficiencies in our CRM (Salesforce) and through inbound lead sourcing & pipeline management. 
• Travel between 25%-50% of the time to Tradeshows, Supplier sites, and Industry Conferences

What You'll Need 

• 5+ years of sales experience/business development in the ocean/freight forwarding or International Supply Chain industry
• 5+ years of experience as a sales leader and/or at a premier operations consulting firm strongly preferred
• Proven track record of building and scaling high performing sales teams managing multiple levels of experience and owning both strategy and organizational OKRs/KPIs
• Honed leadership and project management skills, with the ability to lead cross-functional discussions and to effectively scope and deliver projects under tight deadlines using influence vs. a direct reporting approach, including across geographically dispersed teams.
• Experience building capabilities and creating a Sales infrastructure through optimized  processes, enhanced tooling, and effective upskilling
• Proven expertise using Google Suite & Salesforce to work with data and communicate ideas
• Demonstrated proficiency in both written and verbal communication in the English language

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.