📍Bay Area (hybrid) 

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our US Team:

We're looking for a Head of US Operations to help lead our growth and shape the future of our US team. We're on a mission to change the way banking works, and we're searching for a dynamic Head of US Operations to be part of our journey. As the Head of US Operations, your role is crucial in helping us reshape modern banking in the US market.

You'll lead important partnerships, foster key relationships, and broaden our services. Overseeing customer service and operations, you'll ensure every interaction reflects our dedication to providing an outstanding customer experience and streamlining our processes. Your expertise in banking systems, payment processing, and compliance will keep Monzo secure as we grow rapidly. Working closely with the US CEO, you'll also have a hand in charting our strategic course.

Everyday you’ll:

• Play a key role in developing and executing strategic plans to achieve Monzo’s US goals and objectives. This includes building and nurturing important partnerships and related infrastructure to broaden our services and presence in the US market
• Oversee the growth and efficiency of our customer service and operations; making sure that every customer interaction reflects our commitment to providing an outstanding experience
• Develop and implement strategies to keep Monzo safe. Your role will be crucial in safeguarding our customers and our business

You should apply if:

• You have expertise in financial infrastructure, including banking systems, payment processing, and card issuing 
• You thrive in a hyper-growth environment 
• You have a track record of building and growing high-performing teams
• You can be a strategic thought partner to the CEO, contributing to the direction and success of the US business

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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