As Head of Payroll Operations, your teams provide a best-in class payroll service for all the Personio payroll customers, including the implementation of the product, ad-hoc support, monthly check-in calls, and Professional Services. Your efforts drive customer satisfaction, continuous improvement of our end-to-end payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.You have full operational, budget and revenue responsibility, for the daily business as well as the further development, ramp-up and enablement of the whole business unit.Your teams collaborate with a 2nd Level team within Product Development to identify product/market gaps in Personio and to continuously improve them. Your feedback to product teams directly contributes to further product automation and a great user experience. As Head of Payroll Operations, you directly report to the Director Customer Operations. Your tasks and responsibilities include:

• Build, lead, and develop a highly motivated and focused business unit of Payroll Specialists and teams within Customer Operations.
• Responsibility for the satisfaction of our DACH Personio customers through a high-class software and payroll support.
• Design and continuous improvement of all internal payroll support processes as well as the efficient internal collaboration with the 2nd Level product team.
• Definition and monitoring of a set of meaningful KPIs that measure the success of your team.
• Constantly expand your knowledge of Payroll regulations as well as the Personio product and keep up to date on any changes.
• Carrying out projects with the objective of sustainably increasing quality, efficiency, and flexibility in the Payroll Operations team.
• Development and roll-out of an internal training program to establish a continuous development path for Customer Service Specialists into Payroll Operations.
• Enablement, development, and support of all team members to excel in their job, take responsibility for team members and their performance, and empower them to act independently within their assigned area of responsibility.

• Several years of experience in a leading position of a Payroll team (focused on payroll preparations and calculations) - ideally being a leader of leaders.
• An expert in running and developing teams in a fast-growing company.
• Experience working based on budget and revenue targets.
• You have an entrepreneurial mindset, and move mountains to ensure the satisfaction of your customers.
• You have the highest standards for the quality of your work, work in an analytical/structured way, set yourself ambitious goals, and turn your plans into solutions quickly and pragmatically.
• You lead and develop your employees with passion and at eye level
• You are creative, and a strong communicator in English. German skills are a plus.

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive those Munich office benefits (benefits will vary depending on office location):


• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
• Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
• Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
• A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces