Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.

As the HR Associate, you will support the overall employee experience and the elements that influence it, ultimately enabling growth and business success. We are looking for a team player to work as part of the global people ops team.

This role has a broad spectrum of responsibilities geared towards coordinating engaging opportunities for our Jump employees. You will provide a white glove approach to employee experience, contribute to team and location-wide events, work across various departments to support communication, provide on the ground HR support, assist leadership with administrative needs, and so much more.

We are looking for a creative, growth-minded, collaborative, and people-focused contributor who demonstrates proven success with relationship building, accountability, creativity, follow-through, and detail orientation.

What You'll Do:

• Provide a positive first impression for new hires or internal transfers by guiding the employees with Workday enrollment instructions, benefit details and guidance on company policies and navigating the local landscape.
• Serving as main point of contact for employees for HR queries regarding benefits, HRIS tasks, leave requests & travel/immigration.
• Keep abreast of employment law and current legislation in relation to HR (including training compliance) and partner with the legal team to update policies and procedures ensuring compliance.
• Ensure positive employee experience in the workplace by partnering with the serviced office management company, collecting feedback on office services, benefits, and providing to appropriate parties.
• Ensuring a positive experience for domestic & international visitors by coordinating on travel arrangements, greeting them on arrival and assisting them with visa requirements.
• Partner with internal groups and managers to provide opportunities for domestic and international visitors to connect with local employees and have a productive trip to the office/city.
• General office maintenance and day-to-day facility operations; including identifying vendors for supplies, managing stock and coordinating food deliveries for the office.
• Partner with other members of the Workplace Services team on reception and conference room coordination; greeting of guests; general office maintenance and day-to-day facility operations.
• Planning and coordination of employee events and experiences both on and offsite.
• Assist with budget tracking, expense/invoice processing and contributing to cost savings/ awareness where applicable.
• Act with integrity, transparency, and confidentiality while providing support to other teams within the People Operations function as needed.
• Other duties as assigned or needed

Skills You’ll Need:

• A bachelor’s degree in relevant field.
• At least 3-5 years in an HR generalist capacity, office manager, workplace services or relevant role.
• Previous work experience in financial services, technology, and/or fintech industry.
• Strong vendor management experience to negotiate pricing of events and execute on accurate event management details.
• Being vocal about process improvement, volunteering for more tasks, and identifying proactive ways to add value in other parts of the firm.
• Proven track record to source their own workload/project focus and socialize its value to add to the rest of the team.
• Strong communication (written and verbal) and relationship building skills across all levels of the organisation.
• Important to prioritize relationship building, so you have others to lean in on for ad hoc judgement calls and general collaboration.
• Experience or interest in operational areas of HR such as immigration, benefits, payroll and mobility to be cross trained with other colleagues.
• Strong desire to be present in-office daily to act as a connector and partner to the business.
• Experience with managing and thriving in ambiguity by dealing with issues that do not always have a process or a system in place.
• Experience with HRIS systems such as Workday, Greenhouse, Culture Amp, and other systems such as Confluence and JIRA a plus.
• Reliable and predictable availability