See yourself at Twilio

Join the team as Twilio’s next Talent Systems Administrator.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We’re looking for a Talent Systems Administrator that can help turn ambitious initiatives into meaningful goals to move our business forward. This position is needed to primarily focus on production support in our various Talent Management and Talent Acquisition tools such as: Workday, Greenhouse, and Eightfold. In addition, this individual will help rollout HR system projects. Reporting to the HR Technology Development Manager, this position is critical in supporting Twilio’s rapid growth. 

As the main administrator, you will support key talent projects, and provide day-to-day Tier 1 and Tier 2 production support including: data transactions, file loads, basic reporting, and basic system administration, while also supporting employees directly for their system issues. 

Responsibilities

In this role, you’ll:

• Perform day-to-day administration of Talent Technology systems including configuration, testing and troubleshooting issues. Support projects such as the talent acquisition, performance review and career development processes. 
• Generate reports, maintain security and complete ad-hoc data loads.
• Support internal projects and rollouts which require system changes or updates, testing, and reporting
• Evaluate end-user requirements and document processes as well as maintain the document library. Communicate and train system end users on necessary functions.
• Manage testing by working with cross functional partners and identifying test scenarios, develop test scripts, and execute testing in support of system and user acceptance testing.
• Provide Tier 1-2 support to end-users on talent technology systems, self-service, and other general inquiries regarding system use and function, and escalate issues as needed.
• Ensure data integrity by looking into process improvements across the talent technology ecosystem
• Support SOX compliance efforts by ensuring process and data integrity.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 1-2 years of experience working in and administering HR tools
• Experience with basic reporting and/or excel 
• Must be able to prioritize tasks well and communicate concerns and issues quickly
• Ability to think through problems and deliver against deadlines
• Must be detail-oriented, analytical and have a system thinking approach to problem solving, basic understanding of how things affect one another in an overall ecosystem.
• Customer service oriented and meet defined SLAs.

Desired:

• Excellent written and verbal communication skills.
• Working knowledge of multiple talent systems (i.e. Workday, Greenhouse, Cornerstone, Eightfold)
• Experience supporting Talent Acquisition and/or Talent Management systems or programs
• Experience with core HR Tech tools: Workday, ServiceNow, Greenhouse, JIRA, Eightfold.  Familiarity with common Talent Lifecycle tools like Gem, Cornerstone, Starred, and HackerRank, etc is a plus

Location

This role will be remote but is eligible for hire in Colombia. It is not eligible for hire in the U.S. or Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.