Our Opportunity:

Chewy is seeking an HR Shared Services Generalist to join the pack. In this role, you will work in the HR Shared Services & Team Member Experience organization to provide a broad range of HR support to our Corporate, Vet Care, and Customer Service organizations. In your day-to-day responsibilities, you will support complex and more specialized Team Member requests received by HR Shared Services and require additional review to support. You will also operate as a point of contact for Managers with questions on the day-to-day support of their Team Members. The ideal candidate has a versatile skillset in various areas across HR, is a self-starter, has a high bar on delivering excellence, and proactively seeks opportunities to improve processes to meet the organization's needs in a fast-paced environment.

What You'll Do:

Employee Relations, HR Administration, Benefits and Compliance

• Interpret policies and procedures, incorporating knowledge of state and federal employment laws, and provide recommendations to resolve low-risk investigations
• Respond to inquiries and assist in resolving employee policies, procedures, and programs
• Coordinate/Conduct training in HR topics 
• Maintain relevant HR repositories, job aids, and SOPs to ensure tools and communications are up to date
• Recognize trends in requests from team members and partners for potential policy reiteration/training
• Support employee engagement and retention efforts by providing data and insights from surveys and feedback to HR
• Provide direct support in processes such as benefits analysis, leave/ADA accommodations, relocation support, immigration matters for sponsored Team Members, Contingent Workforce needs, background, drug, and support of compliant licensing

Policies and Procedures

• Champion and reiterate policies and procedures that align with compliance and audit
• Provide guidance and support in the creation of HR policies/procedures to support changes in Chewy policy and federal, state, and local regulatory laws

Talent Management

• Advise leaders on employee disciplinary actions, performance concerns, policy violations, and other employee relations matters, including documentation creation/review and guidance
• Review and approve voluntary terminations
• Coordinate and conduct Exit Interviews

HRIS Maintenance

• Maintain data integrity in various HR systems
• Partner accordingly to enhance reports for HRBPs and leaders to enable them to utilize self-service

What You'll Need:

• Bachelor's degree in Human Resources or related field or equivalent experience
• 3+ years of core HR experience
• Excellent written and verbal communication and interpersonal skills, including high-quality document and report preparation
• Strong problem-solving skills, critical thinking, and an intuitive sense of business acumen
• Strong self-initiative and prioritizing abilities, with comfort in ambiguity and change
• Ability to maintain confidentiality in handling sensitive and personal information
• Ability to execute tasks with attention to detail, reliability, and a relatively quick pace
• Ability to collaborate with different levels of the organization to achieve results
• The position may require infrequent travel

#LI-SS4

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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