At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

At Cloudflare we are committed to excellence and innovation, not just as it relates to products we sell to our customers, but also for our internal processes and systems. We are committed to leveraging cutting-edge technologies to enhance operational efficiency and drive innovation. In order to do that, we are seeking a dynamic and forward thinking Intelligent Automation Analyst to join our team.

This pivotal role is centered around process mining and process automation, requiring strategic planning, thought leadership, and successful execution of cross-functional initiatives. We are in search of a meticulous and innovative professional who thrives on devising solutions. In this role, you'll be expected to seamlessly collaborate with external and internal stakeholders across functions. Your ability to think critically, chart effective courses of action, and foster collaboration across diverse teams will be instrumental in achieving outstanding results.

Automation Strategy and Planning:

• Work with senior finance leadership to develop and implement a comprehensive process mining and automation strategy aligned with organizational goals.
• Collaborate with cross-functional teams and process owners to help identify opportunities for automation.
• Evaluate and recommend suitable intelligent automation and process mining tools to help solve business problems. 
• Work with the business to develop thorough business requirements and proto-types as needed.

Tool Implementation and Configuration:

• Manage process mining / automation projects from information gathering to delivery and design, construct, install & test.
• Collaborate with IT teams to integrate automation solutions with existing systems and applications.
• Conduct thorough testing and troubleshooting, working with business stakeholders, to ensure the effectiveness of implemented solutions.
• Work with internal teams to ensure high data quality and reliability of data for process mining and automation solutions. 
• Configure relevant process KPIs in process mining dashboards for internal ROI reporting.
• Ensure use cases executed meet business requirements and industry standards.

Data & Process Analysis:

• Analyze raw data and help identify business initiatives from a process exploration perspective.
• Assist the business in interpreting trends, patterns, and anomalies based on insights.
• Identify, source, and analyze data and process maps from various platforms; verify data integrity while documenting data requirements. 

Monitoring and Maintenance:

• Establish and maintain process automation / process mining tools to ensure the ongoing performance of automation solutions.
• Proactively identify and address issues, optimizing automation processes for continuous improvement.
• Collaborate with the IT support team to troubleshoot and resolve any technical challenges.

Documentation and Training:

• Create comprehensive documentation for implemented solutions, including process workflows and technical specifications.
• Provide training and support to end-users and internal teams on intelligent automation tools and processes.

Examples of desirable skills, knowledge and experience

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• 6+ years of experience working in data analytics, data science, data-driven decision-making or statistical analysis. 
• 3 - 5+ years of hands-on experience with process mining technology, specifically Celonis.
• Experience leveraging automation and business intelligence toolkits such as UiPath, PowerAutomate, Alteryx, etc.
• Proficiency in data warehousing, data modeling and schema design.
• Proven ability to write data queries using SQL and Python.
• Strong analytical and problem-solving skills, with the ability to interpret and leverage data for process improvement.
• Excellent communication and collaboration skills, with the ability to work across functional teams.
• Experience in process mapping, workflow design, and automation scripting.
• Knowledge of best practices in intelligent automation and a commitment to staying current on industry trends.

Preferred Qualifications:

• Certification in Celonis, UiPath, Alteryx, or other relevant intelligent automation tools.
• Experience in implementing automation solutions in complex business environments.
• Experience working and influencing in a cross-functional global environment with all levels of employees.
• Familiarity with machine learning and artificial intelligence concepts in the context of process automation.
• Experience in IT-Consulting, Management Consulting, Process Improvement or a similar area. 

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires and Washington hires: Estimated annual salary of $126,000 - $154,000.
• For New York City-based and California (excluding Bay Area): Estimated annual salary of $146,000 - $178,000.
• For Bay Area-based hires: Estimated annual salary of $153,000 - $187,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.