Brief Overview of Position

Wayfair is looking for a driven leader to join and lead a design team that is motivated, passionate and relentlessly focused on driving sales target metrics, building personalized connections, developing teams, and creating an environment that invites and inspires our customers.

Location

Wilmette, IL

Essential Functions

• Assist Salesfloor Manager in creating store culture that promotes recognition, team development, relentless customer focus, and consistent drive to exceed target sales metrics.
• Provide an authentic & friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Lead associates in maintaining a strong associate presence on the salesfloor to help drive exceptional service standards and sales.
• Provide coaching and support to Design Associate & Specialist team and support their allocated workload effort.
• Maintain a strong and up to date awareness of business acumen and department performance.
• Be an owner by mastering selling essentials, sales analytics tools, and other training resources to educate and train associates.
• Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, and our app.
• Collaborate effectively in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, backfill substitutions, and general upkeep of the store.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, and operations.
• Leverage interior design and sales expertise in the home furnishings space to help coach and train associates, so they can in turn, help our customers navigate through their design needs and purchases (such as fabric, finishes, texture of the product)
• Manage virtual and in-store design appointments (including preparation of design deliverables, product curation, and follow up)

Experience Qualifications 

• 1-3 years Retail experience with a focus in sales (preferably Interior Design, furniture, or home furnishings experience). Required
• 1-3 years Leadership experience motivating a team to achieve and deliver strong sales results and building customer portfolios. Required
• Experience in business to business collaboration and sales interactions. Preferred
• Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.

Skills and Abilities

• Passion for great customer service and a rive to exceed sales targets. (Medium proficiency) 
• Strong organization, self-motivation, communication, and relationship management skills (Medium proficiency)
• An ability to handle customer escalations and demonstrates professional maturity. (Medium proficiency)
• Ability to learn and adapt to a vast product catalog. (Medium proficiency)
• Track record of thriving in a fast paced and changing work environment. (Medium proficiency)
• Demonstrated ability to lead within a team sales environment. (High proficiency)
• Ability to work flexible schedule, including nights, weekends, and holidays (High proficiency)
• Desire to coach, mentor, and train. (Medium proficiency)
• Passion for holding other accountable and following thru with workload. (Medium proficiency)
• Strong sense of cross functional partnerships. (Medium proficiency)
• Strong sense of business acumen and data processing. (Medium proficiency)

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Frequently 
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Frequently (50)
• Transport/Carrying - Frequently (50)
• Exerting Force/Pushing - Frequently (50)
• Exerting Force/Pulling - Frequently (50)
• Ascend/Descend - Frequently (50)
• Balancing - Frequently
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - Frequently
• Position Self/Crawling - Occasionally
• Reaching - Occasionally
• Handling - Frequently
• Grasping - Frequently
• Feeling - Frequently
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequently
• Repetitive Motions - Frequently
• Coordination - Frequently 

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.