We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.  

The Team:

You will be part of the Engineering Operations Department of Celonis,  within the Support Operations team, which focuses on facilitating day to day Operations within the Engineering organization, by improving their support service management performance, and is responsible for general incident management,  and escalation processes in Engineering, among others.All this contributes to enable and boost the growth and scalability of a top class Engineering organization, in order to achieve strategic and operational excellence.

The Role:

As a Data Scientist Working Student in the Support Operations team, you will be pivotal in building analytics using the Celonis EMS platform and analyzing the support backlog data in the engineering organization, which spans multiple systems, in order to identify insights.  In this role, you will lean heavily into Data Science and data analytics methodologies, by enabling the development, analysis and visualization of disparate data at speed and simplifying complex data so it can  be easily understood.You will interface closely with the other analytics teams in the organization and gain experience single handedly running and executing detailed analyses.Additionally, you will understand what are the patterns and gaps, identify pain points and propose and implement actions to overcome and improve the pre-existing situations.You will be collaborating with multiple teams located worldwide in their support goals and challenges they face, by using a data driven approach to help improve their performance.

The work you’ll do:

• Create and maintain predictive models that can draw insights from data
• Build metrics, visualizations using the Celonis EMS platform.
• Take ownership of Engineering support analytics and provide reports and dashboard to drive business decisions
• Collect and explore data from multiple systems and analyze and expand knowledge of data uses.
• Use creativity to organize data into, data sets, reports and communicate findings.
• Interpret data to create visualizations that help identify trends or patterns in data
• Recommend new methods for collecting data that can provide further insights.
• Work with whole Product and Engineering team to improve Data-driven culture
• Identifying and taking opportunities to improve our processes
• Work with whole Product and Engineering team to improve Data-driven culture

The qualifications you need:

• Pursuing a degree in Statistics, Data Science, Data Analytics, Computer Science or similar with availability of at least 1 year as a working student.
• Understanding of complex Data science principles and process improvement skills.
• Strong data visualization skills.
• Programming skills with the ability to learn new languages.
• Think analytically, work in a structured manner and quickly comprehend new topics and complex interrelationships to also present and explain them to various stakeholders
• Experience with Google Suite
• Understanding of Data Visualization methods
• Strong problem solving, conceptualization, and advanced communication skills.
• Strong written and verbal fluency in English
• Jira knowledge is a plus
• Open to challenges and a fast-paced environment
• IT Service management experience including ITIL process knowledge would be advantageous.
• Full proficiency in English.

 

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here
• Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world’s largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organization has a common language for how the business runs, visibility into where value is hiding, and the ability to capture it. Celonis is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.  As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.  Different makes us better.

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