At the IT Management Tribe, we have the privilege of providing technology products and services to the whole HelloFresh organisation. We operate, among others, providing advanced and critical tech support, integration’s capabilities and assisting our Customer Care business teams to ensure they are able to give our Customers the best care possible.

We’re looking for an experienced Customer Care IT Manager to ensure that our infrastructure, tools, processes, and documentation can empower our Customer Care stakeholders to offer the best care possible to our Customers.

• Partner with Customer Care teams, Local IT Managers and Security in defining initiatives and solutions, and resolving scope-related trade-offs.
• Collaborate closely with our vendors ensuring that we create and maintain an excellent relationship.
• Maintain accurate documentation of features to be developed and implemented. Ensure that all processes are documented when possible.
• Track and provide visibility to stakeholders into the team's progress and impact on the timeline of delivery.
• Support stakeholders in modernising their tech stack and interact with vendors & teams on a regular basis to facilitate that.
• Be co-responsible for administration, and optimization of Genesys Cloud, among other platforms.
• Ensure Customer Care has the right tools, systems and resources to fulfil their tasks.

• Demonstrated experience in successfully deploying and managing technical products in the Customer Care space. Significant advantage if you bring experience with Genesys Cloud.
• Experience in JSON + scripting languages such as Javascript is a big plus.
• Ability to understand, analyse and highlight complex problems and limitations (both technical and non-technical).
• A background in managing technical products from inception to launch, building simple and sustainable solutions.
• Strong communication skills and ability to collaborate and influence different types of stakeholders.
• You feel comfortable being the point of contact for senior and international stakeholders.

• Comprehensive relocation assistance to move to Berlin plus visa application support (if applicable)
• A significant discount on your weekly HelloFresh box
• Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
• Mental health support, including Headspace subscription and access to qualified therapists through Spill
• Budget for home office supplies
• Monthly transportation budget through Rydes app 
• Working parents support
• Additional perks include: Annual German language budget, discounts for John Reed gyms & Urban Sports Club, regular company events, fresh fruit & free drinks in the office, in-house yoga classes, weekly discount on the Convini vending machine in the office
• Hybrid working model (option to work from home for up to 50% if preferred) 
• Sabbatical leave option after 18 months of being with HelloFresh
• HelloFresh Pension Scheme that is subsidized with 20% on top
• A diverse and vibrant international environment of 90+ different nationalities
• The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

Interacting with stakeholders and other teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their engineering skills to our complex environments, while also acting as an ambassador to coach team members and stakeholders.

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