Role: IT Operations Specialist (Technical Support)

Location:Dublin, Ireland (hybrid)

ROLE MISSION

Working in partnership with our client, the IT Operations Specialist will ensure the streamlined operation of the IT Department is in alignment with the region's business objectives and aligned with overall business goals. This individual will plan, coordinate, and design IT-related activities and provide administrative direction and support for the daily operational activities of the IT department for EMEA (comprising of 22 markets). The IT Operations Specialist will work closely with decision-makers in IT and other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the region.

THIS ROLE IS RIGHT FOR YOU IF...

• You are highly self-motivated and directed.
• You have the ability to conduct and direct research into IT issues and products as required.
• You have the ability to present ideas in business-friendly and user-friendly language.
• You have the ability to create business cases and budgets.
• You are keen attention to detail.
• You have the ability to effectively prioritise and execute tasks in a high-pressure environment.
• You have extensive experience working in a team-oriented, collaborative environment.

WHAT YOU WILL BE DOING IN YOUR ROLE

Strategy & Planning

• Own the regional operational planning, including fostering innovation, planning projects, and organising and negotiating the allocation of resources.

Acquisition & Deployment

• Benchmark, analyse, report on, and make recommendations for improving and growing the IT infrastructure and IT systems.
• Contribute to the financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Contribute to developing and implementing all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposals.
• Contribute to negotiating and administering vendor, outsourcer, and consultant contracts and service agreements.

 Operational Management

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals, while working with the Central Infrastructure Team and other regional IT leads.
• Collaborate with the Global 24x7 IT Services Desk to provide end-user services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Direct research on potential technology solutions in support of procurement efforts.
• Keep current with the latest technologies.
• Approve and oversee projects and project portfolios relevant to the UK Business.
• Ensure 95%+ Regional asset management compliance for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with the UK SLT, department heads, and end users regarding pertinent IT activities.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

Formal Education & Certification

• Minimum 3 years of related work experience in a similar fast-paced environment.

Knowledge & Experience

• Strong technical knowledge of networks, Servers, PC and MAC operating systems, including scripting on Macs.
• Strong technical knowledge of current network hardware, protocols, and standards and exposure to AI and information security.
• Extensive application support experience with managing our supporting 24x7 service desk in an outsourcing arrangement.
• Proven experience in IT infrastructure planning and development.
• Excellent understanding of the organisation’s goals and objectives and contributing to IT Strategy.
• In-depth knowledge of applicable data privacy practices and laws.
• Strong understanding of human resource management principles, practices, and procedures.
• Strong understanding of project management principles.

• 2-3 days a week in the office and support follow-the-sun service delivery approach
• Travel to EMEA locations in support of client site deployments.
• Lifting and transporting moderately heavy objects, such as computers and peripherals, in support of setting up, upgrading, and decommissioning sites.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and handle other computer components.

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on  Instagram oliver.talent

Job Id: 8901

#LI-JP1 #LI-Onsite

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.