Welcome to one of Europe’s most exciting New Space companies, creating the world's first fully connected mesh network in the sky. We are an international and diverse team of experts and engineers who have spent their careers expanding the boundaries and potential of space, now united in pursuit of a single vision.Now we are looking for the best talents for our locations in Munich and Berlin to help us make our vision come true.

• End User Support: Provide technical support and assistance to end users for various applications, including but not limited to Jira Software, IT Service Management (ITSM) and Asset Management (MGT), Freeflyer, Matlab, desknow, Zscaler, etc. Act as the primary point of contact for user inquiries, issues, and feature requests related to these applications. 

• Microsoft 365 Support: Utilize Microsoft 365 suite to troubleshoot and resolve user issues, including but not limited to Outlook, Teams, SharePoint, and OneDrive. Collaborate with stakeholders to identify and prioritize enhancements and improvements to Microsoft 365 applications. 

• Device Management: Manage and support Windows, iOS, and Android devices used by end users. Oversee device setup, configuration, troubleshooting, and maintenance activities. Ensure alignment of device management processes with user needs and organizational objectives. 

• Product Ownership: Serve as the IT product owner for designated applications and products, including Jira Software, ITSM and Asset Management (MGT), Freeflyer, Matlab, desknow, Zscaler, etc. Define and prioritize product features, enhancements, and roadmap in collaboration with stakeholders. Act as the voice of the customer and advocate for user needs and requirements. 

• Asset Management: Assist in the setup, management, and administration of the asset management solution. Collaborate with relevant teams to ensure accurate tracking and maintenance of IT assets. Provide insights and recommendations for optimizing asset management processes. 

• Proven experience in providing end-user support for various applications, with a strong understanding of troubleshooting methodologies and best practices. 

• Proficiency in Microsoft 365 suite, including Outlook, Teams, SharePoint, and OneDrive. Experience with administering Microsoft 365 user accounts and permissions is preferred. 

• Ability to manage and support Windows, iOS, and Android devices, including setup, configuration, and troubleshooting. 

• Familiarity with agile product management principles and practices. Experience as a product owner or similar role is highly desirable. 

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. 

• Strong analytical and problem-solving abilities, with a focus on delivering value to end users and the organization.

We are an international and diverse team of space enthusiasts, following one great vision.  This permanent position was created recently and thus offers a lot of creative freedom. Our approach is to create a diverse and modern environment with hybrid working model. Besides an attractive salary depending on your experience, we will offer you additional benefits such as supplementary insurance, mobility subsidies and language classes soon courses. If this sounds like you, we will be happy to discuss. Please send us your CV to: careers@rivada.com. Rivada Space Networks is an equal opportunity employer with the approach to create a diverse and inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability, or other characteristics.