If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

To help us along this path, we are looking for passionate and experienced people to join our IT help desk team in Barcelona.Our help desk team is a core function of the IT organization and a key contributor in providing high-quality production support for our business-critical IT systems. We seek a highly skilled and motivated individual to join our global team as an IT Team Lead.

You will be responsible for finding and overseeing a diverse team of providers spanning 19 countries, ensuring the timely delivery of IT services with excellent leadership, organizational, and communication skills to coordinate tasks efficiently and maintain high-quality standards. You will play a crucial role in process design, budget review, task assignment, and fostering a positive work environment within the local teams.

THE JOURNEY

• Lead and supervise a team of providers across 19 countries to ensure the punctual delivery of IT services, including responsibilities such as leading projects, hiring, onboarding, task assignments, etc;
• Engage in discussions with providers to address concerns, provide feedback, and foster collaboration;
• Review and manage the budget allocated, ensuring optimal resource utilization;
• Establish and follow SLO and KPI to maintain the IT service;
• Communicate change towards end users;
• Design and implement processes to streamline IT service delivery and improve efficiency;
• Conduct regular follow-up meetings to assess performance and identify areas for improvement;
• Travel to various locations as needed to assess on-site operations and provide support;
• Provide remote oversight and guidance to part-time providers, ensuring alignment with team objectives.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's degree in Computer Science, Information Technology, or experience in the field;
• Experienced in a leadership role, preferably in IT service delivery or a related field;
• Ability to effectively manage a diverse team spread across multiple countries;
• Willingness to travel occasionally to various locations for on-site assessments and team management;
• Fluent in English; additional language proficiency is a plus;
• Experience in project management;
• Excellent problem-solving skills and technical mindset.Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!