About usWe are a growing employee owned tech company based in London that offers its employees the opportunity to help transform the lives for millions of people across the UK.Agilisys is one of the UK’s leading digital technology providers. Since 1998 we have been helping forward thinking organisations to transform services that make a difference to millions of people across the UK.The way we work reflects the values at the heart of our business:

Partnership, we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity, our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation, we bring together the right technologies and services to design solutions that work.

Passion, we are passionate about — and dedicated to — public services and improving people’s lives.

Agilisys is an established outsource provider offering contract IT services to the States of Guernsey. We are committed to delivering quality IT solutions and services to our clients, ensuring smooth operations of servers, networks, and end-user computing environments. As an IT Systems Manager, you will play a crucial role in leading our technical teams and managing resources to maintain high-quality IT services while adhering to SLAs and aligning with the technical roadmap and project delivery.

Role Description

The IT Technical Service Manager will be responsible for overseeing the complete IT infrastructure including servers, networks, and end-user computing systems for the States of Guernsey. The role involves team management, resource and capacity planning, technical roadmap development, and ensuring IT services meet or exceed contractual SLA requirements, are managed, secure and up to date.

Key Competencies:

Technical Expertise:

· In-depth knowledge of server administration, virtualization, and cloud technologies.

· Proficiency in managing complex networking environments, including routers, switches, firewalls, and VPNs.

· Experience in end-user computing support, including desktops, laptops, mobile devices, and software applications.

· Understanding of cybersecurity best practices to ensure the security and integrity of IT systems.

· Security Vulnerabilities and patch management

Team & People Management:

· Proven leadership skills with the ability to manage and mentor a diverse technical team.

· Delegate tasks effectively and foster a collaborative work environment to achieve team goals.

· Conduct regular performance evaluations and provide constructive feedback to team members.

· Experience of working in a matrix management environment

· Performance Management

Resource and Capacity Management:

· Develop and implement resource allocation plans to ensure efficient use of personnel and technology resources.

· Monitor IT system performance and identify areas for optimization and enhancement.

· Forecast future resource requirements based on business needs and growth projections.

Technical Roadmap Development:

· Collaborate with stakeholders to create and update the technical roadmap aligning with the organization's goals and objectives.

· Stay updated with emerging technologies and industry trends, providing insights and recommendations for system improvements.

IT Service Management:

· Ensure all IT services are delivered according to agreed-upon SLAs and KPIs.

· Respond to and resolve escalated IT issues promptly, keeping downtime to a minimum.

· Implement IT service improvement initiatives to enhance customer satisfaction.

Technologies:

The ideal candidate should possess expertise in the following technologies (but not limited to):

· Server Operating Systems: Windows Server, Linux/Unix

· Virtualization: VMware, Hyper-V, Xen

· Cloud Services: AWS, Microsoft Azure, Google Cloud Platform

· Networking: Cisco, Juniper, TCP/IP, VLAN, VPN

· End-User Computing: Windows OS, Office 365, Microsoft Intune, Autopilot

· Cybersecurity: Firewalls, IDS/IPS, Antivirus, Encryption

· Vulnerability and Patch Management: SCCM, WSUS, Autopatch

Personal Skills:

· Communication: Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders effectively.

· Problem-Solving: Strong analytical and creative problem-solving abilities to address complex technical challenges.

· Adaptability: Ability to adapt to changing environments, technologies, and business requirements.

· Time Management: Exceptional time management skills to prioritize tasks and meet deadlines.

· Customer Focus: A customer-centric approach with a commitment to providing high-quality IT services.

· Collaboration: Work well within a team and collaborate with other departments to achieve shared goals.

· Leadership: Demonstrate strong leadership skills, motivating the team to perform at their best.

Education and Experience:

· Bachelor's degree or relevant qualification in computing discipline, Information Technology, or related field.

· At least 5 years of experience in IT systems management or a similar leadership role.

· Relevant certifications (e.g., CCNA, MCSE, ITIL) will be an advantage.

Join our team as an IT Technical Service Manager and be part of a dynamic organization delivering outstanding IT services to the States of Guernsey. If you have the required skills and experience, we look forward to receiving your application.

What we can offer you

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)

Process

Simply submit your CV.

We invest in our recruitment process to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.