At SumUp, we're building a world where merchants can succeed while doing what they truly love. Our mission from day one is simple: give back to local merchants the joy to succeed, thanks to simple and innovative tools.

SumUp is a digital ecosystem dedicated to local entrepreneurs. Our range of solutions answers all our merchants' challenges; from reservations, through click and collect, deliveries and digital payment, to the management of their business thanks to intuitive and comprehensive financial analytics.

SumUp is a team of more than +4,000 people in 37 offices spread all over the world, including our tribe of 300 SumUppers divided between Paris, London, Berlin, Barcelona and Milan. 

What you’ll do

• Manage incoming requests from Sales, CSM, and recovery agencies, ensuring smooth handling of billing and payment matters.
• Monitor accounts, track outstanding debt, and keep records up to date with collection efforts.
• Investigate billing history, resolve credit issues, and process payments or refunds with accuracy.
• Proactively reach out to clients in the English market to discuss overdue payments and encourage timely settlement.
• Collaborate across teams to resolve billing challenges and support a seamless customer experience.
• Provide clear reporting on collection activities and the overall accounts receivable status.

You’ll be great for this role if 

• You’re fluent in English (C1/2), Italian/Spanish/French is a plus. 
• Resilience and patience
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Strongly analytical and an agile learner
• Driven to learn, evolve and improve

Your profile 

• ​​Proven experience as a Cash Collection Specialist or similar role
• Experience working in a fast-paced startup environment
• Knowledge of billing procedures and collection techniques 
• Familiarity with laws related to debt collection 
• Working knowledge of MS Office, CRM (Salesforce) and API (STRIPE) and databases
• Bachelor’s degree in Finance/Accounting

Why you should join SumUp

🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🏖️ Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days

🥗 Restaurant tickets (Edenred)

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🌴 Break4me – 1-month sabbatical after 3 years of service

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founders mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.