The Role

This position is based in New York City, and in some cases remote can be considered for the following states: MA, NJ, SC, VT, WA, TX.At Personio, your work transforms the way millions of people experience work every day. Join our Product & Technology team that drives our customer's outcomes by designing, developing and delivering innovative and high quality products. Be empowered to take ownership of your areas and make an impact on your team, our product, and our customers.Availability of the Personio Application suite is critical to the business operations of our customers. We work hard to ensure that our platform and application code is designed and implemented with the highest standards of availability, reliability and scalability. We also have a high focus on ensuring software is tested, safely deployed and monitored. But we must also ensure that unforeseen outages or issues with features are short-lived. The Technical Operations team own the tools, processes and frameworks to ensure the rapid response and recovery from service outages. Tech Ops own the incident management processes, the follow-up investigation process, and will drive the actions needed to close availability risks. In 2024 Personio will commit to our customers a comprehensive Service Level Agreement (SLA) for application availability and the Technical Operations team will be a key factor in the success of this commitment.Your Responsibilities:  

• Experience in operational processes and supporting tooling, including incident management, status communication, on-call best practices, monitoring, alarming and multi-level engagement models
• Participation in out-of-hours on-call rotations
• Experience in Modern, third party Monitoring and Alarming tooling such as Datadog, Sentry, OpsGenie, and AWS Cloudwatch
• Experience running calls/meetings to triage, investigate and fix issues in a timely manner, with diverse participants from engineering, product and customer success
• Experience representing operations to technical and non-technical stakeholders and leaders.
• Hands-on implementer of technical improvements to operations: Scripting, systems engineering and management and operations of 3rd party tools
• Experience and understanding of distributed systems and architectural and run-time dependencies between services, data stores, and other system components

What you need to succeed

• Over 5 years of experience in a senior technical role with a focus on operations 
• Broad knowledge of modern cloud (AWS preferred) distributed architectures (compute, messaging, databases, APIs, event event-sourcing (e.g.Kafka preferred)
• Experience and passion for identifying missing and failing operational processes and leading change to create or fix them. 
• Experience building an operational process strategy and translating it into reality
• A proven track record of enabling your teammates and amplifying their technical abilities by mentoring and coaching
• Comfortable dealing with uncertainty and managing risk
• Strong written and spoken communication skills (in English)

Your Learnings

What motivation and mindset you should bring:

• A passion for operational excellence and driving improvements in availability for customers
• A passion for investigations and root cause analysis of complex failure modes
• Ability to work under pressure and multitask for short periods
• Advocacy for identifying and implementing follow-up actions to de-risk or avoid repetitive root causes of downtime.Over 7 years of software engineering experience in building and designing scalable applications
• Exceed Customer Expectations - You work hard and take action to achieve great results for our customers and Personio
• Ignite Positive Momentum - We don't wait around when something needs to be done. We unblock ourselves and take actions for the benefits of our customers
• Care to challenge - No one is perfect, and neither are we. So let’s make this an opportunity to praise and learn from each other
• Elevate one another - We help our team and other colleagues to understand and develop their own skills and understanding

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that make Personio a great place to work! Our Benefits:

• Medical, dental, vision, and life insurance
• 401(k)
• Green Transportation (For NYC based employees) 
• Home office setup allowance
• Gym allowance 
• 20 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Receive family leave, child support, and sabbatical opportunities with PersonioCares

$185,000/year to $205,000/year + equity + benefitsPlease note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include equity, or benefits, if applicable.Please note that the information provided in this job posting is for general informational purposes only. The job posting is provided 'as is' without any representations or warranties, express or implied. Personio makes no representations or warranties in relation to the accuracy, completeness, or suitability of the information contained in this job posting. By applying to this position, applicants acknowledge that they have read and understood this disclaimer and that Personio shall not be held liable for any reliance on the information contained herein.Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.