See yourself at Twilio

Join the team as Twilio’s next Lead Privacy Counsel, Product 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to partner with Product, Engineering and Marketing teams to support the product development lifecycle and provide practical advice to ensure compliance with applicable law, regulations and privacy by design best practices.

Responsibilities

In this role, you’ll:

• Lead global privacy review of new products, product features and other product-related matters to ensure compliance with privacy and data protection laws.
• Support Twilio’s global privacy program by developing and improving privacy frameworks and processes to ensure we meet our obligations under global privacy laws.
• Collaborate with other legal stakeholders and product teams to develop creative and scalable solutions to novel, complex privacy issues;
• Draft and negotiate data protection agreements with customers, suppliers, carriers and other third parties, including Data Processing Agreements and Business Associate Agreements.
• Work with suppliers, customers and business stakeholders to understand data flows to determine privacy and data protection risks and solutions.
• Support various areas of the business in evaluating the impact of privacy laws, regulatory guidance, enforcement actions and other obligations on new and existing processes and internal tools.
• Provide expert privacy guidance and support as part of Twilio’s Incident Response Process.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Qualified to practice law and in good standing in US, UK other common law jurisdiction or EU member state
• 8 + years relevant legal experience at a law firm or in house
• Experience in conducting complex product assessments to determine compliance with applicable data protection regulations and principles;
• Knowledge of global privacy laws, regulations, privacy programs and industry standards
• Detail oriented, self-starter with a desire to solve problems and excels at building collaborative working relationships across multiple teams/countries;
• Strong verbal and written communication skills, excellent organizational skills and a sense of initiative.

Desired:

• Interest in unique privacy and regulatory considerations as they relate to the use of AI and machine learning in product and operations-related processes
• Experience with Telco requirements and HIPAA
• Experience advising on employment privacy, both in and outside of the US
• At least one IAPP certification

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $180,880 - $226,100.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $191,520 - $239,400.
• Based in the San Francisco Bay area, California: $212,800 - $266,000.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.