📍London | 💰 £90,000 - £105,000 (depending on experience) + Benefits | What’s so unique about design and research at Monzo

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Customer Acquisition Team:

The Growth Collective at Monzo is focused on, and responsible for making money work for new customers, and the Customer Acquisition team helps them to discover the unique value of Monzo and build healthy financial habits from day one.

• We are champions for our customers. We always aim to offer delightful experiences to the customer, giving them something they want rather than something we want.
• We translate growth hypotheses to bold experimentation. We use the results to validate the direction and understand the path we take.
• We focus on outcomes, not output. We are open to saying “no” to smaller incremental wins, if they distract us from achieving bigger things
• We approach growth as a team sport. We achieve greater things through collaboration, leveraging our differences, expertise, and perspectives.

Your day-to-day:  

Although Growth Design is a new specialism at Monzo, you’ll be surrounded by an experienced, passionate, and supportive team of product designers, user researchers, and writers - who all strive to ensure our customers, and teammates succeed. We’re a small but mighty team where every designer plays a critical role in improving our community of practice—whether that’s through improving our craft skills to leading rituals to giving great feedback.

Like all designers, you’ll be embedded in a cross-functional product squad, and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up, you’ll grow to deeply understand the customers you’re designing for - whether it’s joining user research sessions, learning from previous insights, or running your own lightweight research and analysis, you’ll strive to understand the what, why and how of the problems you’re solving for. You’ll take a pragmatic approach to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk - advocating for appropriate, intuitive and accessible user experiences. 

Designers partner closely with Product Managers, Engineers, and Data scientists at Monzo to ensure teams aren't just shipping great designs, but they are deeply involved throughout the design process. You won’t be alone - our design and product leadership team is deeply connected to the work each squad and collective is engaged with - helping to make sure long-term strategy, business goals, and experience quality are all in alignment and that there are healthy opportunities for visibility and feedback.

You should apply if you’re:

• A designer who confidently balances quality with humility—stay open minded about alternative directions.
• An adept communicator—whether it’s articulating your work, engaging with others, or writing UX copy.
• Data-centric—whether that’s working with data partners or comfortable wrangling the data yourself.
• Experimentation minded—you are adept at creating hypotheses, creating test approaches and interpreting behaviour.
• Comfortable working in ambiguity, at pace.
• Motivated by cross functional ownership of the touchpoints you work on—you’re used to bringing people together and collaborating deeply on customer problems that span business areas.
• Focused on delivering outcomes and solutions to the problems, as an individual contributor, and a cross functional partner.
• Have experience designing for Web. We are looking for a multi-channel approach to growth.
• Motivated by failure as a learning experience–not a blocker in moving forward

Bonus points if:

• You have facilitated design sprints.
• You’re comfortable creating scrappy prototypes and testing them with people in ways which give you confidence in the idea quickly.
• You’ve worked with the notion of ‘strong opinions loosely held’—having opinionated views based on data and experience, capable of pivoting quickly as you learn new things.

Our interview process involves 3 main stages: 

• Initial call (30 minutes). A video chat with Natalie who is part of our hiring team.  This focuses on general suitability and fit for Monzo.
• Portfolio Walk-through (45 minutes+). We'll ask you to prepare a couple of projects which demonstrates your end-to-end design process and deliverables. You will go through this with our Design Director Or Principal Designer and another designer in the team where they will ask follow up questions, digging deeper into your process and work.
• Final round (3 hours). This involves three interviews covering craft, impact and teamwork. These typically happen on the same day via three separate video calls. The portfolio submitted is used as a reference for these interviews to help set context for us, and save you time repeating yourself.

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on nataliehills@monzo.com

What’s in it for you:

💰 £90,000 - £105,000 (depending on experience) 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

#LI-NH1