Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join:

Design Operations enables Airbnb’s Design group to run effectively to make products that are usable, lovable, and scalable for our users. Partnering closely with Design, Product Management, Engineering, and business leaders, we drive Airbnb’s priorities through seamless day-to-day operations and strong stakeholder alignment, with an eye towards scale and efficiency. 

The Design Program Managers on this team lead the end-to-end planning, execution, and budgeting of programs to deliver success for our product, hosts, and guests. With a strong appreciation for the practice and process of design, you understand the multiple disciplines that go into a successful product. You bring creativity to the operational aspects of a design team and deal with solving the “how,” freeing up your design lead peers to focus on crafting the “what.”

You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

The difference you will make:

As a Lead Design Program Manager (DPM), you will partner with our Design Managers and/or Directors and cross-functional leaders to drive the adoption of our Design System and advancement of design workflows and tooling. You will drive tight alignment of activities across teams through cross-functional planning, strong communication, and rigorous program management. 

In this role, you are responsible for the delivery of documentation, education, and onboarding resources for our design system. You will establish best practices for operationalizing a design system team at scale, as it continuously evolves. You also will partner with design and engineering specialists to identify and pilot new tools and technologies that will advance the way that designers at Airbnb do their work - including the use of AI. You will strategically communicate learnings and recommendations to leadership while partnering with operations to implement new tools. You will partner closely with Design Operations Leadership to provide insight on program progress and raise any red flags that could affect delivery. 

A typical day:

• Drive consistency and harmony in design team operating rhythm, including communication structures, project templates, leadership cadence, and resource utilization.
• Initiate and run internal initiatives that significantly improve the Design org’s operations and cross-functional ways of working.
• Optimize interaction models between Design Systems and Feature Teams to identify opportunity, unlock productivity, and accelerate execution
• Drive continuous improvement leveraging lessons learned from teams to celebrate successes as well as identify ways to improve.
• Identify and predict obstacles, collisions, and risk to programs and seek solutions to eliminate them
• Inspire, develop, and challenge Airbnb's Design Program Management team, modeling excellence.
• Build a following: attract and nurture the best talent.

Your expertise: 

• BA/BS with 12+ years Consulting, Program Management, Product Management, Project Management or relevant experience.
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Track record of managing and shipping impactful design initiatives in a large digital product org. 
• Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills.
• Proven ability to build strong relationships and influence business leaders.
• Demonstrable leadership skills and experience in mediation, negotiation, and conflict resolution. 
• Demonstrated track record successfully managing ambitious and operationally complex projects with cross-functional teams.
• Experience in structuring and implementing initiatives at scale with design and product teams.
• Background in establishing systems: experience developing process where little exists, and demonstrated flexibility to get things done.
• Passionate and enthusiastic about organizational excellence and attention to detail
• Thrives in ambiguity in a fast-paced, hyper-growth organization

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.