About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. 

The SMB team is seeking an experienced Senior Program Manager who is passionate about making business operations, tools, and processes are more efficient and effective. Responsibilities include collection of business and systems requirements, scoping central processes/tools, driving alignment, automating workflows, and leading the implementation and measurement. The ideal candidate is action-focused, data-driven, and loves breaking down problems and delivering large projects end-to-end. You will collaborate across internal teams (sales, product, and marketing) and act as a central data-driven program manager leading alignment on and execution of operational processes, systems, and workflows for our SMB teams.

What You’ll Do

• Lead sales process optimization for your market through process mapping, analysis, and redesign
• Examine process flow to identify opportunities for improvement, estimate impact and investment required, and partner with key stakeholders to define the should-be process
• Project manage end-to-end process optimization from requirement scoping to implementation
• Increase understanding and adoption of core and critical processes across key audiences - executives, process owners, and partners
• Define problem statements and collaborate with technical partners to build solutions that scale
• Assist with ongoing development of training material for end users
• Develop reports and dashboards to actively monitor tool usage and identify opportunities for improvement
• Support analysis and assessment of new tools that can help the team continue to scale and automate processes
• Surface learnings and best practices to the global Program Management team 

What We’re Looking For

• Experience in business / customer operations, technical project management, or program management (specifically within SMB and advertising preferred)
• Experience with Salesforce and Outreach strongly preferred (Bonus: experience with Medallia and Gong administration)
• English proficiency 
• Ability to establish shared goals and drive alignment across multiple stakeholders
• Experience in project managing the end-to-end delivery of large-scale process redesign or systems implementation
• Strong analytical skills; experience breaking down ambiguous data problems to deliver insights
• Ability to meet rigorous deadlines and balance multiple priorities while maintaining high levels of productivity and detail orientation
• Excellent written and verbal communication skills

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify accessibility@pinterest.com for support.