About Payoneer 

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets. 

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.  

What’s the job?

We are looking for a talented Card Business Operation Manager to join our fast growing Card BU. As Card Business Operation Manager, you will be GTM team’s go-to person for card operation related issue, act as GTM’s best partner in card related trouble shooting, and super brain behind China Card Knowledge Base. On top of that, you’ll take on initiatives and projects that create tangible value to card business operation optimization. The successful candidate shall be passionate about contributing to a demanding but fast growing business domain, a quick learner, a great communicator, self driven, excel at both attending to details and understanding big pictures. 

Key responsibilities of this roles are:

• Fully in charge of China card related operational procedures, including end-to-end creation, managing, review and iteration. Provide training, guidance and support to GTM team in addressing card biz ops related questions and issues.
• Independently lead mini projects regarding Card business ops flow change and optimization.
• Closely engage in Card BU’s strategic initiatives such as “API Customer Onboarding and Integration” and “Cashback Automation”, and rally local & global cross-functional resources in moving forward progress.
• Knows card business inside out. Maintain and continuously enrich China Card Knowledge Base. Work closely with China and Global Card Team to capture major new changes and update knowledge base accordingly.
• Enable 1st tier Customer Care team in card related knowledge. Provide guidance/clarity to them as subject matter expert. Based on escalations and concerns raised by front-line, share insights and drive actions to improve existing procedures for customer experience and ops efficiency enhancement.
• Key stakeholders include but not limited to Card Product, Global Card Service, Integration & Implementation, Configuration Services, Ops, Risk & Compliance, China Rev Ops etc.

We’re looking for:

• Attention to details - Need to drill down to every detail and get things crystal clear.
• Self-driven with strong ownership and accountability
• Fast learner with good learning agility
• Strong customer-centric service skill and mindset
• Excellent oral and written communication
• Good English verbal and written skill
• Able to work under pressure with time constraint
• Knowledge related to bank card industry & cross-border payments will be a strong plus

#LI-Onsite#LI-AL1

The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.