Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Fastly is looking for a Manager, Credit and Collections and AR to join their team.

This role will be based within commuting distance to a Fastly office in San Franciso, CA or New York, NY.

The Manager, Credit, Collections and Accounts Receivable (AR) is responsible for managing daily Credit and Collections processes and solutions, facilitating Accounts Receivable operations (including cash application), and ensuring compliance with Fastly’s policies and procedures while leading the collections team. The successful candidate will possess a proven track record of leveraging strong interpersonal skills to initiate, develop, and maintain client and cross functional relationships to help us build a best in class Collections and AR department. Do you want to be part of a multifaceted and growing team, identify and tackle problems, promote standard methodologies, and help set our company up for success? If so, we’d love for you to apply!

What You'll Do

• Provide ongoing strategic oversight, recommendations for continuous process improvement and working collaboratively with the Billing & Collections management teams to maximize Fastly’s accounts receivable
• Implement changes, improvements and execute strategies to improve credit and collections methods and procedures as needed
• Monitor and track accounts receivable on a daily basis, and collaborate with finance teams to compile monthly collection data and projections
• Collaborate with billing team to identify and streamline process efficiencies for more effective collections
• Foster and maintain customer relationships to ensure prompt resolution and payment, and resolve outstanding discrepancies
• Work with Sales and Account Management teams in the management of accounts receivable, keeping them informed of potential collection issues as well as advising them on collections strategies in bringing delinquent accounts current
• Act as a resource in the research and resolution of payment issues in order to prevent further aging of delinquent balances
• Monitor counterparty credit profiles, delinquent accounts and prepare management reporting on high risk accounts to ensure effective management of accounts receivable
• Lead team to manage workflow, coordinate assignments to meet deadlines and drive collection initiatives aimed at reducing loss while minimizing exposure to counterparty and credit risk 
• Familiarity with Accounting Standards and Codification frameworks as relates to Accounts Receivable and Collections 
• Conduct regular staff meetings to review key accounts, A/R issues, implement strategy, and guide workflows
• Be a team player that can effectively delegate but also is able to assist and perform day to day functions that may be required 
• Perform supervisory duties including interviewing, hiring, training, managing contractors, scheduling time-off requests, evaluating job performance, and conducting yearly performance evaluations team
• Set performance standards and goals; coach and develop staff to increase efficiency and deliver outstanding customer service to internal and external customers
• Ensure effective administration and communication of departmental and Fastly policies and procedures
• Performs other duties as assigned including leading various special projects and ad-hoc assignments

What We're Looking For

• Bachelor's degree required. Collections and AR professional certifications are a plus. Degree in Accounting or Finance preferred.
• 6 to 10 years of collections and AR experience in a professional services organization required; 2+ years of collections management experience supervising a team required
• Ability to effectively present information verbally and in writing
• Proficiency in G-Suite as well as Microsoft applications
• Strong attention to detail
• Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data and provide recommendations based on analysis
• Can organize, prioritize, plan, and handle competing demands, with the ability to effectively meet deadlines in a high-pressure and visible environment
• Ability to lead, direct, train and manage professional staff including contractors
• Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of Fastly

We'll be super impressed if you have experience in any of these:

• Familiarity with collection software (Tesorio), reporting (NetSuite), and billing (Aria) with ability to leverage systems to achieve desired results. Experience within Logisense, Floqast a plus.

Work Hours:

• This position will require you to be available during core business hours. 

Work Locations & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, CA
• New York City, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

Salary: 

The estimated salary range for this position is $123,330 to $154,170.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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