Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people. 

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description

As Manager, CI, you will have three primary responsibilities.  (1) You will be responsible for identifying and solving issues through continuous improvement methods as it relates to the quality of our product for the customer.  (2) Responsibility over 1-4 third party locations, dependent on location, size, and expertise required.  You will be the escalation point for daily quality and food safety tasks and issues, and will be accountable for ensuring that the third party teams execute quality and food safety activities to our expectations.  (3)  You will be our first phone call when boots on the ground quality support and leadership is required at any HelloFresh  location.  This will include serving as acting Quality Manager for a building, responsible for executing all daily quality and food safety activities.

You will…

• Serve as a Continuous Improvement Manager across multiple production facilities, including internal and external fulfillment sites
• Identify and maintain a project list of viable opportunities to improve processes and procedures with respect to quality
• Standardize quality process and procedures across the network 
• Use structured problem solving and sound process design skills to improve operations as it relates to the quality of the product
• Implement HelloFresh practices and procedures at third party logistics operations and set up methods of accountability for process compliance
• Use effective project management and communication techniques to ensure successful change management
• Drive KPI improvements through a structured approach such as The Pareto Principal, DMAIC, and other Lean/Six Sigma techniques

• Be expected to support extended absences for DC quality team leaders.  
• This requires 75% travel to be a consistent presence in the required DC.
• You may be asked to actively manage, coach, develop and support the team, as if they were your own team. 
• You will be accountable for achieving and maintaining a <2% quality error rate on site, as well as other quality owned KPIs.
• You will be responsible for investigating root causes and driving corrective actions.
• You will support managing the quality MPB budget and required VTO / VER / VEH and daily adjustments.
• You will represent the quality team in cross functional meetings to advocate for your teams needs and processes. 
• Identify & implement process improvements (maintaining network wide process consistency), and support continuous improvement projects.

You are...

• Trusted partner & adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Action oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 
• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
• Results driven: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency
• Professional:  you assume positive intent of your partners, you treat others with respect, and you hold yourself to a high professional standard

At a minimum, you have…

• Bachelor’s Degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, Food Science or related field
• Lean/Six Sigma certification, preferred
• SQF Practitioner certification, preferred
• Preventive Controls Qualified Individual, preferred

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Advancement opportunities
• Emergency child and adult care services
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran