Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description

As Senior Manager, CI, you will have three primary responsibilities.  (1) You will be responsible for identifying and solving issues in our Factor business unit through continuous improvement methods as it relates to the quality of our product for the customer.  (2) Own the roadmap for projects to enhance our customer experience through quality excellence. (3)  Support the quality operations team in training, documentation, process design and implementation. 

You will…

• Serve as a Senior Continuous Improvement Manager across multiple production facilities, including internal and external fulfillment sites
• Identify and maintain a project list of viable opportunities to improve processes and procedures with respect to quality
• ‘Standardize quality process and procedures across the network 
• Use structured problem solving and sound process design skills to improve operations as it relates to the quality of the product
• Implement Factor practices and procedures at third party logistics operations and set up methods of accountability for process compliance
• Use effective project management and communication techniques to ensure successful change management
• Drive KPI improvements through a structured approach such as The Pareto Principal, DMAIC, ‘///and other Lean/Six Sigma techniques
• Establish a structure for training associates based off of standards and practices
• Develop a set of work-in-process quality standards and measurements of success
• Improve quality inspection techniques and standards at receiving
• Investigate root causes and corrective actions from customer complaint data
• Represent the quality team in cross functional meetings to advocate for your teams needs and processes. 

You are...

• Trusted partner & adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Action oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 
• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
• Results driven: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency
• Professional:  you assume positive intent of your partners, you treat others with respect, and you hold yourself to a high professional standard

At a minimum, you have…

• Bachelor’s Degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, Food Science or related field
• Lean/Six Sigma certification, preferred
• SQF Practitioner certification, preferred
• Preventive Controls Qualified Individual, preferred

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Advancement opportunities
• Emergency child and adult care services
• Collaborative, dynamic work environment within a fast-paced, mission-driven company