See yourself at Twilio

Join the team as our next Outbound SDR Manager on Segment’s Outbound SDR Leadership team.  

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. 

Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We’re seeking an experienced Outbound Sales Development Manager to lead the NAMER Outbound SDR business. The Sales Development team is a strategic component of our go-to-market strategy, focusing on driving net new logos for the business. SDRs are the forefront of our Segment brand and need to be able to adjust quickly and effectively to stay ahead of the curve. 

The right person for this role is a go-getter who wants to develop + identify new pipeline opportunities across the Growth business with experience driving scaled motions across a large account list and a passion for improving customer outcomes. We are looking for someone who is excited and motivated by spending dedicated time coaching their reps and investing in them.

Responsibilities

In this role, you’ll:

• Lead from the front + motivate a high performing team of 7-9 individuals aligned to the Sales Org
• Embrace digging into the weeds with reps to align on appropriate account targeting strategies, focusing on the right buyer personas, and coaching reps on their messaging tactics and cold calling skills
• Drive a pipeline generation cadence that produces high quality, high converting pipeline + closed revenue
• Optimize and raise team performance by committing to hands-on, in-depth coaching on an individual and team level
• Actively leverage the SDR tech stack (Outreach, LinkedIn Sales Nav, SFDC, Koala, 6Sense, ZoomInfo, etc.) to optimize SDR workflows / processes and ensure effective tool adoption / usage
• Demonstrate an understanding of the CDP space to enhance the team’s product understanding and drive more pipeline
• Identify and address performance gaps by implementing coaching plans, addressing HR issues, and fostering a safe environment for constructive feedback
• Collaborate with Sales Leadership, Marketing, Enablement, and Programs to drive alignment and maximize outbound SDR success
• Hire, onboard, and develop exceptional SDR talent

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of sales / SDR leadership in high-growth technology companies, excelling in pipeline generation
• Strong track record of consistently meeting/exceeding quotas
• Experience executing a pipeline generation motion with a metrics-based approach that measures key activity and pipeline creation
• Strong understanding of the Martech industry and the role of data in driving business decisions
• Proficiency with modern sales processes and experience using sales engagement and productivity tools including SFDC, Outreach, ZoomInfo, LI Sales Nav, Koala, and Gong
• Excellent executive presence and experience influencing buying decisions at all levels, from individual contributors to C-Suite
• Ability to build territory plans and execute pipeline strategy at scale through data analysis of product adoption, utilization, and consumption trends

Desired:

• Experience supporting and/or selling SaaS products (CDP or Martech preferred) 
• Strong analytical skills with an understanding of forecasting & pipeline management
• Cross-selling and multi-threading experience in IT, Marketing, Data, Product, Analytics and Engineering
• Deep understanding of cold calling qualification best practices and crafting personalized messages to high value prospects

Location

This role will be remote, based in the United States. Approximately 10% travel is possible.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $118,640.00 - $148,300.00.
• Based in New York, Washington State, or the San Francisco Bay area, California: $131,840.00 - $164,800.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.