Join the team as our next Strategy & Operations Manager.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

This position is needed to serve as the strategy + analytics + operational glue that partners with Twilio senior leadership and business leaders to accelerate Twilio’s growth and operational execution. We are looking for a strong business generalist with experience implementing thoughtful operations and processes, who can break down tough business problems and build trust-based relationships at all levels of the organization. 

In this role, you’ll:

• Partner with and support business owners across functions to define and evaluate core processes, identify improvements, define key metrics, and measure outcomes
• Deep dive into metrics to identify root cause, determine improvements, and follow through with action-oriented insights
• Go elbows-deep into the details by conducting interviews with global stakeholders, synthesizing findings, and marrying qualitative insights with supporting data
• Translate recommendations to results by executing on action plans and project/program managing as needed to deliver improvements to our customers
• Efficiently and effectively communicate findings / progress to cross-functional teams, senior leadership and broader Twilio organization
• Develop and implement key metric report cards for a portfolio of programs, providing visibility to the progress and performance across all projects

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• Bachelor's Degree or equivalent practical experience.
• 4+ years of experience in management consulting or process improvement, analytics, or an operationally focused role.
• A process thinker and natural problem-solver, you think through the customer experience of a process end to end, and focus on resolving pain points for our customers and our employees, and you think critically about the key metrics that will tell you when you are successful. 
• Analytically precise and detail oriented, you are able to perform and deliver large-scale, consistently trustable, precise and actionable quantitative and qualitative analyses.
• Strong written and verbal communication skills, ability to articulate complex ideas in a clear and concise manner. As an effective communicator, you provide clear written materials and so-whats, with actionable synthesis and recommendations. You have strong listening skills and you naturally codify and write things down. You deliver pithy, well organized artifacts (presentations, emails, etc) to drive fact-based decision making. 
• Highly collaborative, and partner-oriented professionally. Your team-first attitude enables you to easily and effectively work with multiple cross-functional teams. You establish enduring, trust-based relationships with key business partners and stakeholders. You love helping others drive successful business outcomes in their areas of responsibility.

Desired:

• MBA
• LEAN / Six Sigma Black Belt preferred
• Comfortable interacting with executive level company leadership
• Comfortable executing cross functional projects with tech and non-tech teams
• Proficiency with tools such as GSuite, Excel, Powerpoint, Tableau, or equivalent
• Working knowledge of editing principles and best practices

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.Approximately 10-15% travel is anticipated. 

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado:$ 120,160.00-$150,200.00
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $127,280.00-$159,100.00
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.