At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work.

If you are interested in joining our North America Customer Success Team in the future, you’ve come to the right place. We don’t currently have any openings on our North America Customer Success Team, but we are always looking to build our talent pool for future opportunities! 

Our North America Customer Success team at at Beyond is comprised of Customer Success Managers, Senior Customer Success Managers, and Strategic Customer Success Managers. Each are given the opportunity to be our customers’ advocates to our product organization, while driving product adoption and satisfaction. As the world and travel landscape shift around us, this team leads the charge in executing our growth strategy by:

• Driving customer adoption, retention, and satisfaction for an assigned book of accounts, ensuring Beyond maintains its foothold as the market leader in the industry
• Negotiating annual subscription renewals and upsell opportunities
• Performing regularly scheduled executive business reviews with key stakeholders to ensure customer goals are being met
• Training clients on the basics of revenue management and how to effectively use our tool to increase revenue 
• Analyzing customer performance data and making recommendations to ensure revenue growth
• Forecasting and reporting on the health and risk of assigned accounts
• Maintaining overall customer health through proactive relationship management with assigned accounts
• Maintaining a deep understanding of Beyond’s suite of products
• Working with cross-functional teams to drive better collaboration and customer experience
• Being the voice of the customer back to our Product team, communicating trending customer feedback and ideas

So what kind of person are we looking to join us? The person who will be successful on our North America Customer Success team will be: 

• Empathetic: You find fulfillment in meeting customer needs and helping customers achieve their goals
• Hardworking: You are highly self-motivated to succeed and strive to exceed your targets. You pride yourself on going above and beyond for teammates and customers.
• Metrics-Driven: You are data-driven in your approach to your book of business and comfortable leveraging data to make strategic decisions
• Collaborative: You enjoy working cross-functionally and act as a strong teammate to drive success for local and global stakeholders. 

So what can you expect now? By joining our Talent Community, if a role becomes available and there is a match in your experience, you’ll be contacted by a member of Beyond’s hiring team!

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. 

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain

Please review our GDPR Statement here.