As a key member of the Brazil People & Core Operations team, you will play a central role in delivering an outstanding workplace experience for approximately 400 on-site SumUppers in São Paulo. You will be responsible for ensuring the smooth operation of the office, strong vendor performance, effective cost control, and a high standard of employee services.

You will lead a junior team and take ownership of facilities operations, internal services, vendor management, and budget control across travel, rent, maintenance, food & beverages, and events. 

This is a hands-on leadership role with strong operational and strategic impact.

• Oversee all office management and facilities operations for the São Paulo office.
• Lead and develop a junior team of Assistants and Apprentices (Reception/Helpdesk).
• Manage key vendors such as Cleaning & Maintenance and IT providers, ensuring performance, quality, and compliance.
• Own and control budget lines including travel, rent, maintenance, food & beverages, and events.
• Conduct contract negotiations and monitor vendor SLAs and costs.
• Drive continuous improvement of office processes and services.
• Define, track, and optimize facilities KPIs and operational performance.
• Ensure effective internal communication related to office operations in Brazil.
• Support internal events and employee experience initiatives.

• Have proven experience in vendor and budget management.
• Bring previous people management experience, especially leading junior teams.
• Have strong stakeholder management skills across different business units.
• Demonstrate solid financial discipline and cost control.
• Show high levels of ownership, accountability, and autonomy.
• Have strong organizational and planning skills.
• Act with empathy and a service-oriented mindset.
• Have experience in office management or facilities, or strong willingness to learn.

• Have a background in internal communication or hospitality.
• Have experience supporting employee services and workplace experience initiatives.
• Have worked in fast-growing or dynamic environments with high operational complexity.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.