At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Office Operations Manager - Lisbon (Onsite Full-Time)

Description

The Places Team at Cloudflare is looking for an experienced and enthusiastic Office Operations Manager to oversee and elevate the day-to-day workings of our growing Lisbon office. In this role you’ll partner with other Office Operations Managers around the globe to share ideas and feedback to ensure our spaces are operating at their highest level. You’ll continuously solicit feedback from employees and guests to help shape and influence new buildout projects throughout the world. You’ll partner with numerous teams across the company (IT, Legal, Physical Security, etc.) as well as many external partners and vendors to ensure our spaces are running smoothly and efficiently. You’re comfortable working in a really fast-paced environment and have a keen eye for detail and a knack for creative problem solving while being passionate about innovating and experimenting with the ability to pivot quickly. You possess a hospitality mindset and take pride in having excellent customer service skills. You’ll bring fresh ideas to help us build new processes and streamline and rework old ones. You’re an expert communicator and motivated self-starter who’s willing to do whatever it takes to help make Cloudflare a wonderful place to be for employees and guests alike.

This position will report directly to the Regional Manager, Workplace Operations - EMEA.

Responsibilities

• Get to know how teams use our spaces by observing and actively soliciting feedback
• Help to manage and up-level our "onsite/offsite" concept
• Closely manage day porters and all other operations vendors, and foster strong relationships with building management, external vendors, etc.
• Run RFPs and onboard and manage a large portfolio of vendors
• Draft and send office-wide updates and communications
• Partner with our IT and Physical Security teams on various initiatives and projects
• Liaise with building management and business partners as necessary
• Oversee and implement office-wide H&S procedures, and partner with HR, Physical Security, and Legal on any particular process implementations and reporting procedures
• Oversee food ordering and stocking, including snacks and team lunches, with sustainability as a top priority
• Manage the ordering and inventory of office furniture and supplies
• Collect and distribute mail and deliveries as well as sending the occasional parcel
• Troubleshoot maintenance and security issues as they arise
• Coordinate and execute office moves
• Aid in the onboarding of new hires
• Manage swag ordering and shipments
• Greet and register Cloudflare guests, candidates, and delivery vendors as well as welcoming local and international Cloudflare employees 
• Host in-office events (and come up with creative ideas) in an effort to inspire connectivity and connection
• Work closely with local Site Lead as well as Head of Office while actively communicating with the local team to build community and knowledge about in-office happenings
• Assist with the organization and execution of internal events (e.g. meetings, meetups, on-sites)
• Support the rest of the EMEA Places team with administrative duties when necessary (answering tickets, answering emails and enquiries, holiday cover)
• Recruit, onboard, manage, and coach new team members as the office grows
• Participate in workplace and facilities planning meetings as needed

Requirements

• 5+ years of experience as a people manager in an office operations role
• Customer service oriented with an outgoing, patient and professional demeanor
• Experience working in a high-growth office of more than 500 employees
• Strong attention to detail
• Demonstrated vendor and project management experience
• Experience working with teams in different timezones
• Excellent communication skills
• Ability to multi-task in a very fast-paced environment
• Ability to manage track and manage budgets
• Fluent in Portuguese and English
• Able to commit to being onsite full-time
• H&S experience, desired but not required (training will be provided)

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.